Director - Product Design
Description
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
Why This Role Exists
Sprinklr is evolving from a collection of powerful product experiences into a more unified, AI-native platform that is easier to adopt, easier to understand, and easier to scale globally. As this transformation accelerates, Product Design needs stronger systems, clearer content, consistent interaction patterns, and disciplined coaching across a growing global team.
The Director, Product Design & Content will lead India-based and globally distributed work across design systems, content design, product design standards, product operations, and intern or early-career development. This leader will establish practical operating models, quality bars, and coaching rhythms that help Sprinklr’s product experience become more coherent, usable, accessible, and AI-ready across product suites.
What Does Success Look Like
Lead and scale the product design systems, content design, product operations, and talent development functions that make Sprinklr easier to use, easier to build, and easier to understand. This role connects design patterns, product language, information architecture, onboarding experiences, operating rhythms, and coaching into one global Product Experience operating model.
Core Responsibilities
What You’ll Do
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Team leadership: Lead a globally distributed team spanning Design Systems Product Designers, Content Designers, Product Designers, and interns, with clear expectations, coaching rhythms, development plans, and hiring support for India-based roles.
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Design Systems leadership: Guide the evolution, adoption, and governance of Sprinklr’s design system so product teams can ship more consistent, accessible, reusable, and scalable experiences.
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Content Design leadership: Build and mature the Content Design function, including UX writing, information architecture, in-product guidance, naming conventions, terminology governance, and content standards.
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Intern and early-career development: Establish a repeatable model for onboarding, mentoring, reviewing, and developing interns, campus hires, bootcamp graduates, and early-career designers so they can contribute meaningfully while building strong product design fundamentals.
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Global operating model: Partner with the VP of Product Design and global Product Experience leaders to define how design systems, content design, product operations, and talent development scale across India, the United States, and distributed product teams.
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Product quality governance: Set and uphold standards for usability, accessibility, interaction quality, information clarity, design system adherence, and implementation quality across priority product areas.
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Cross-functional partnership: Work closely with Product Management, Engineering, QA, UX Research, PMM, Customer Success, Sales Engineering, Support, Design Systems, and Data/AI teams to align product experience improvements with customer and business outcomes.
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AI-first experience enablement: Help teams apply design system patterns, content standards, trust and transparency principles, human-in-the-loop patterns, and interaction guidance to AI-assisted, adaptive, and agentic product experiences.
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Operational discipline: Create practical rituals for design reviews, pattern intake, content review, critique, intern feedback, documentation, design QA, and cross-team decision-making.
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Product Operations enablement: Help establish planning, intake, prioritization, documentation, tooling, review, and reporting practices that make Product Experience work more visible, measurable, and easier to execute across teams.
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Evidence-driven improvement: Use research insights, product usage data, support signals, adoption metrics, customer feedback, and design system utilization to prioritize improvements and demonstrate measurable impact.
Expected Outcomes
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Design Systems adoption: Higher reuse of approved components, patterns, and interaction models across product suites.
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Content Design foundation: Clear standards for product language, in-app guidance, naming, taxonomy, and information architecture.
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Intern development model: A structured program for onboarding, mentoring, assigning work, reviewing output, and developing intern talent.
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Global team clarity: Clear ownership across Design Systems, Content Design, and intern coaching, with predictable ways of working across time zones.
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Improved product coherence: More consistent experiences across Sprinklr’s unified platform, reducing cognitive load and improving discoverability.
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Stronger delivery partnership: Better alignment with Product and Engineering on patterns, content, accessibility, and implementation quality.
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Operational visibility: Clearer planning, intake, prioritization, documentation, and reporting practices that help Product Experience teams focus on the highest-impact work.
Success Measures
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Consistency: Increased design system adoption and reduced pattern fragmentation across product teams.
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Usability: Improved clarity, findability, and task completion in workflows influenced by Design Systems and Content Design.
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Content quality: Reduced ambiguity in labels, workflows, empty states, guidance, system messages, and product terminology.
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Velocity: Faster design-to-build cycles through reusable components, clearer standards, and fewer alignment loops.
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Talent growth: Interns and early-career designers demonstrate measurable growth in design craft, product thinking, communication, and delivery maturity.
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Cross-functional trust: Product, Engineering, Research, and Field partners understand and rely on the design system, content standards, and review model.
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Operational maturity: Product Experience priorities, status, risks, dependencies, and outcomes are easier to track, communicate, and act on across leadership, Product, and Engineering.
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Global scalability: India-based design leadership becomes a stronger hub for execution, coaching, systems thinking, and platform consistency.
What Makes You Qualified
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12+ years of product design experience, with meaningful experience leading design teams in enterprise SaaS, B2B platforms, design systems, content design, or complex workflow environments.
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5+ years of people leadership experience, including coaching designers, managing managers or senior ICs, and developing interns or early-career talent.
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Experience hiring, assessing, or developing India-based design talent through practical pathways such as campus placements, internships, academic projects, bootcamps, startup experience, agency work, freelance work, SaaS experience, or equivalent hands-on product design experience.
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Proven experience leading or partnering deeply with design systems teams, including component strategy, pattern governance, adoption, documentation, accessibility, and implementation partnership.
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Strong understanding of Content Design, UX writing, information architecture, taxonomy, in-product guidance, terminology management, and content quality governance.
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Demonstrated