Senior Functional Solution Architect – SaaS Implementation
Description
About the role
As a Senior Functional Solution Architect – SaaS Implementation , you'll ensure that our technical solutions align with customer needs while driving continuous improvement within the product and internal processes. This is a hands-on functional SaaS role focused on complex implementation solution design, configuration quality, troubleshooting and reusable standards. It is not a cloud-infrastructure, software-development, or pure pre-sales position.
The responsibilities are split into customer-focused and internal/product-focused areas.
Customer-focused responsibilities
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Expert problem-solving: Solve complex challenges during client implementations, ensuring solutions are effective and user-friendly.
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Technical solution alignment: Ensure customer requirements are met through tailored configurations and quality assurance.
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Consultant support & escalation handling: Provide expert guidance to consultants, stepping in for complex scenarios and project escalations.
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Communication & documentation: Engage with clients when needed, communicate technical concepts clearly, and document new approaches for team training.
Internal & Product-Focused Responsibilities
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Continuous improvement & training: Identify process enhancements, including opportunities to leverage AI, and train consultants to improve their skills.
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Product insights & strategy: Share customer feedback with internal teams, explore how AI and emerging technologies can support scalable solutions, and contribute to product development by identifying trends and shaping future product directions.
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