Officer, Customer Care

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Act as Prudential’s service professional, to provide the best-in-class customer service via hotline, to handle and resolve customers enquires and request on life and health insurance products in a professional manner with tactful service skills.

P rovide and process information   through systems and other departments ,   in response to   provider/   custom er   /   sales channel’s   enquiries   about   doctor booking, pre-authorization, direct billing services   according to company ser vice standard and   in professional manner   with tactful customer service skills .

Arrange   follow up   call   or   Whatsapp /WeChat text   to   follow up and   r espond to   provider /   customer /   sales’   enquiry   / request /   feedback   which received via   other touch points, such as   sales channel, email, letter , live   chat   and   etc.

Handle   and resolve   customer’s special request and feedback ,   conduct   simple   investigation   and fact finding , then   propose solution   to team manager for review and approval before revert ing   to customer .

Support company initiatives   by   promoting   different types   of   self-service , and any   adhoc   task to achieve the desired result of business   objectives .

Participate   team   meeting   and training to ensure   an up -to-date knowledge and information to handle   different types   of enquiries.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.