Sr. Director - Microsoft Data & AI
Description
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
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Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy
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Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
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Continuous professional growth and leadership opportunities.
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Health, wellness, and financial benefits to offer peace of mind to you and your family.
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World-class facilities and the technology you need to thrive – in our offices or yours.
Job Summary
The Senior Director, Data & AI leads SHI's AI + Infrastructure organization within the Microsoft Services Practice. This leader brings together Agentic Solutions, Cloud Platform, Data & Intelligence, and AI Security & Governance to build and deliver connected Microsoft solutions across Azure, Microsoft Fabric, Microsoft Foundry, agents, data platforms, and the security and governance capabilities required to operate them responsibly.
The Senior Director runs the organization as a business, with ownership of service maturity, solution development, headcount planning, utilization, delivery quality, capacity, pipeline support, and measurable client outcomes. This role leads managers and practice leaders responsible for Agentic Solutions, Cloud Platform, Data & Intelligence, and AI Security & Governance and remains accountable for their effectiveness, development, and delivery performance.
Aligned to Microsoft's Fabric IQ and Foundry IQ investments, this role connects cloud foundation, business data, enterprise knowledge, agentic experiences, and trust. The Senior Director helps SHI move clients from isolated pilots to secure, governed, production-ready platforms and solutions while creating repeatable paths for growth.
This role sits at the center of SHI's Microsoft Services growth plan, turning Fabric IQ and Foundry IQ alignment into a working operating model that builds stronger solutions, improves delivery execution, develops talent, and creates repeatable paths for growth.
This is a remote position with a Home Office setup based in New York City, Charlotte, Chicago, Atlanta, Austin, Denver, Los Angeles, San Francisco, or Seattle.
Role Description
Strategic Leadership and Practice Development
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Set and execute a unified direction for AI + Infrastructure, connecting Agentic Solutions, Cloud Platform, Data & Intelligence, and AI Security & Governance through one operating model.
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Translate Microsoft's Fabric IQ, Foundry IQ, Azure, and agent investments into a clear SHI services roadmap, capability plan, and investment agenda.
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Establish clear ownership, decision rights, handoffs, delivery standards, and quality expectations across the organization.
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Build modular, repeatable offerings that combine cloud, data, AI, and governance capabilities around defined customer outcomes.
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Use portfolio, pipeline, delivery, and capacity data to prioritize investments, manage tradeoffs, and improve practice health.
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People Leadership Through Managers and Directors
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Lead, coach, and develop the leaders responsible for Agentic Solutions, Cloud Platform, Data & Intelligence, and AI Security & Governance.
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Set measurable expectations for customer experience, delivery quality, utilization, capability development, financial performance, and team health.
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Build leadership depth through regular one-on-ones, development planning, succession planning, and clear career paths.
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Own workforce planning across the organization, including hiring, onboarding, retention, skills development, and capacity alignment to backlog and pipeline.
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Create a culture of shared accountability in which teams solve for the full customer outcome rather than optimize isolated technology workstreams.
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Technical Direction Across Data, AI, and Security
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Maintain a platform-aware perspective across Agent 365, Copilot Studio, Microsoft Foundry, Model Context Protocol, Azure, landing zones, platform engineering, FinOps, Microsoft Fabric, OneLake, data engineering, data visualization, and data readiness.
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Embed Entra Agent ID, Microsoft Purview, Defender for Cloud and AI, Security Copilot, Microsoft Sentinel, and Defender XDR into AI and platform solutions where those capabilities strengthen identity, data protection, observability, governance, and threat protection.
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Sponsor reusable reference architectures, delivery frameworks, statements of work, work breakdown structures, templates, and accelerators.
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Rely on practice leaders and principal architects for deep technical direction while maintaining alignment across disciplines.
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Create a practical path from assessment and platform readiness through implementation, adoption, optimization, and transition to managed services.
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Delivery Excellence and Client Outcomes
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Provide executive oversight for complex, multi-workstream engagements that span cloud, data, AI, agents, security, and governance.
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Hold leaders accountable for scope quality, staffing readiness, delivery methodology, risk management, timelines, budgets, and customer communication.
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Review project health, utilization, realization, margin, capacity, and quality signals and act early when performance moves off plan.
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Protect customer trust by ensuring teams make supportable commitments, apply appropriate governance, and transition solutions into sustainable operations.
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Serve as an executive sponsor and trusted advisor for strategic clients, connecting platform decisions to measurable business outcomes.
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Business Growth and Market Development
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Grow AI + Infrastructure services revenue by improving solution relevance, supporting strategic pursuits, expanding enterprise client relationships, and developing repeatable offers.
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Partner with Solution Architecture, Sales, Project Management, Digital Workplace, and Managed Services to shape opportunities and deliver connected customer outcomes.
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Manage utilization, capacity, backlog, pipeline health, and delivery performance to improve profitability and support sustainable growth.
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Build strong relationships with Microsoft field, engineering, and partner teams to align priorities, improve co-sell execution, and strengthen SHI's market credibility.
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Capture customer evidence, references, and measurable outcomes that support retention, expansion, and market recognition.
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Executive and Cross-Functional Communication
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Serve as an executive advisor to enterprise clients, connecting business priorities to Microsoft cloud, data, AI, agent, security, and governance strategies.
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Communicate practice priorities, portfolio health, performance, risks, and investment needs to senior leadership, including the Vice President, Microsoft Services.
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Run a consistent operating cadence across leaders that covers pipeline, staffing, project health, financial performance, capability development, and customer outcomes.
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Turn operating data into decisions and actions rather than reporting activity without accountability.
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Escalate delivery, capacity, security, compliance, and customer risks early, with clear options and recommended actions.
Behaviors and Competencies
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Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.
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Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.
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Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.
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