Customer Service Rep

Pacific Instruments, a division of Vishay Precision Group (VPG) , develops innovative measurement and sensing solutions that support customers around the world.

As a global leader in precision measurement sensing technologies, VPG addresses an expanding array of applications where accuracy, reliability, and repeatability make the difference. Whether supporting the design and safety of next-generation vehicles and aircraft, optimizing advanced medical equipment, or enhancing consumer products, VPG's engineering expertise is helping make the world safer, smarter, and more productive.

We are seeking a Customer Service Representative to join our team in Concord, California .

In this role, you will serve as a key point of contact for customers, supporting the sales process from inquiry to delivery. You will work closely with customers, sales teams, operations, planning, and finance to ensure a seamless customer experience while driving operational efficiency and business growth. This is an excellent opportunity for a proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional service.

Responsibilities

• Serve as the primary contact for customer inquiries, orders, quotations, and shipment updates.

• Process customer orders, returns, and related documentation accurately and efficiently.

• Support sales activities by preparing quotes, maintaining customer records, and coordinating customer requests.

• Provide order status updates, resolve customer issues, and ensure timely follow-up.

• Support office administration, reporting, and general business operations.

-

• 3+ years of customer service, order processing, sales support, or administrative experience.

• Proven experience working directly with customers and managing customer orders from receipt through fulfillment.

• Strong communication, organization, and problem-solving skills.

• Proficiency with Microsoft Office, including Excel, Word, and Outlook.

• Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.

• Experience with ERP, CRM, or order management systems is preferred.