Media Optimization Director (House Pod)
Description
We are looking for a senior operational leader to lead mixed teams, and drive scalable, high-quality execution. The role combines people leadership, process improvement, and cross-functional ownership to improve client outcomes and operational efficiency.
What you'll do:
Lead a Mixed Team :
-
Manage and coach a team of team leads, ensuring strong collaboration, clear ownership, and effective execution across the region
-
Build clear career paths, competency frameworks, and development plans.
-
Conduct performance reviews and support succession planning.
-
Foster a culture of accountability, collaboration, and continuous learning.
-
Monitor team utilization, workload balancing, and staffing needs.
-
Work on hiring plans and organizational structure.
-
Identify operational risks related to capacity and address them proactively.
Operational Leadership :
-
Establish scalable workflows, documentation standards, and best practices across all operational teams.
-
Own and continuously improve operational processes across campaign onboarding, launch, optimization, reporting, troubleshooting, and campaign closeout.
-
Ensure consistent delivery quality and adherence to internal SLAs.
-
Drive operational excellence through process optimization and automation initiatives.
Cross-Functional Leadership :
-
Partner closely with Client Services, Planning, and Growth, aligning day-to-day execution with broader client and company goals.
-
Ensure alignment between commercial goals and operational execution.
-
Drive communication and coordination across departments.
Own Regional Performance :
-
Take full responsibility for the region's operational health within the MPO Department, client outcomes, and margin-related goals, with a focus on proactive issue management.
Lead Cross-Functional Problem Solving :
-
Identify risks early, build action plans, and drive resolution through collaboration with internal teams and leadership when needed.
Own Strategic Projects :
-
Lead regional and department-wide initiatives such as automation, reporting, onboarding improvements, process design, and operational optimization.