Technical Customer Advisor (German)
Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Technical Customer Advisor for their office in Athens, Greece .
Position: Technical Customer Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES
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Manage customer interactions via phone, chat, email and social media channels
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Identify customer needs and provide professional technical support and troubleshooting guidance
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Ask relevant probing questions to diagnose technical issues and guide customers through appropriate solutions
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Build positive customer relationships through clear, professional and effective communication
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Provide accurate information using internal tools, knowledge bases and support resources
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Meet individual and team customer service targets and case handling KPIs
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Record customer interactions, update customer accounts and maintain accurate documentation
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Follow company communication standards, procedures and customer support policies.
REQUIREMENTS
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Native or near-native fluency in German and Greek , both written and spoken
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Good command of English, both written and spoken
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Previous experience in customer service or technical support is an advantage
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Strong troubleshooting and problem-solving skills
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Excellent communication and active listening skills
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Customer-focused mindset with the ability to adapt to different customer situations
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Strong phone handling skills and ability to manage multiple communication channels
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Ability to multitask, prioritise workload and manage time effectively
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Good computer skills and ability to work with multiple systems simultaneously.
BENEFITS
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Private health and life insurance from Day 1, including dental and eye care
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Free access to the company gym
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Daily net meal allowance for office and hybrid employees
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Fixed working hours for eligible parents with children up to 2 years old
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Training and ongoing development opportunities
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And many others!!!