Patient Access Representative - Therapy Services
Description
Our patients are our number one priority! We're committed to giving children back their childhood!
Job Posting Title
Patient Access Representative - Therapy Services
Location
Frisco - Ambulatory Surgical Center
Additional Posting Details
Monday - Friday
hours varies between 7:00 am-7:00 pm
Job Description
Duties/Responsibilities
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Manages a high volume of incoming and outgoing telephone calls
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Responsible for completing assigned workqueues
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Accurately schedule and re-schedule patient appointments in a timely manner
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Effectively communicate and coordinate patient appointments with downstream departments
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Contacts families to verify their information, insurance coverage, explain benefit eligibility, and refer families to financial counselors to enroll in financial assistance
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Accurately pre-register specific data elements prior to the patients scheduled date of service
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Perform all aspects of insurance verifications
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Add insurance coverage and update the billing system to reflect the insurance status of the patient
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Obtain authorizations and pre-certifications as required for all procedures; work with clinical staff to obtain additional clinical information for benefit review
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Responsible for all correspondence from Insurance companies to be sent to HIM for scanning.
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Provide clerical and administrative support as required
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Create reports for tracking and trending purposes
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Alter provider schedule template in electronic medical record (EMR)
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Assist with departmental coverage as requested
Required Skills/Abilities
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Preferred experience in medical appointment scheduling
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High School education or equivalent
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Preferred 2 years working in a medical office setting
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Preferred experience in insurance procedures