Help Desk Level 1

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most – at home.

Pinnacle Home Care, Florida’s largest Medicare certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Help Desk Specialist Level I to join our award-winning team.

Key Responsibilities

• Respond promptly to user inquiries and support requests via phone, email, or in-person.

• Provide first-level technical support for common IT issues related to desktops, laptops, printers, and mobile devices.

• Provide first-level technical support for core applications and systems.

• Document all support requests and resolutions in the IT service management system.

• Follow standard procedures for troubleshooting and escalating unresolved issues to higher-level support personnel.

• Assist in setting up new user accounts and hardware under direction from senior staff.

• Support basic software installations and updates on end-user devices.

• Maintain and update IT documentation related to troubleshooting and support procedures.

• Educate users on basic IT policies, password management, and best practices.

• Maintain a courteous and professional demeanor when assisting users.

• Participate in training sessions and team meetings to improve technical skills and service delivery.

Qualifications

• 1–2 years of IT or Help Desk experience preferred.

• Basic knowledge of Microsoft Windows, Office 365, and general desktop support.

• Strong customer service and communication skills.

• Ability to follow documented procedures and escalate issues when appropriate.

• Willingness to learn and grow in a fast-paced IT environment.

• High school diploma or equivalent required; technical certifications or coursework (e.g., CompTIA A+, ITIL Foundation) a plus.

• Healthcare IT experience is a plus but not req