Senior Supervisor
Description
We’re excited about the future, and we’d love you to be part of it. If you're passionate about shaping what comes next and making a meaningful impact, we’d be delighted to have you explore this role with us. We’re proud to offer a vibrant employee experience that fosters growth, collaboration, and opportunities across our diverse operations, creating an environment where you can thrive.
JOB DESCRIPTION AND PERFORMANCE STANDARDS
Job Title: Senior Supervisor
Reports To: Manager or Operations Manager
Position Directly Supervised: Supervisors, Cashiers, Salesclerks, Porters, Security, Drivers, Dispatch Clerks
Division: Building Supplies
Review Period: Every 6 Months
Date June 2011
Primary Objectives/ Position Summary
To oversee and manage all operational activities of the department/location to include planning and coordinating of business activities. To ensure the delivery of service excellence in accordance with company best practices ensuring a positive customer experience. To ensure departments are adequately stocked and appropriately merchandised and the stock as reflected by the operating system is accurate.
Qualifications and Experience Required
BSc. in Business or Marketing from a recognized University or an Associate Degree in Business Administration with a minimum of two (2) years leadership experience at a senior level. Sales experience and excellent written and oral skills are a must.
Skills and Other Attributes Required
- Ability to lead and motivate a team of staff
- Ability to act independently while performing required tasks
- Ability to make presentations and to formulate and generate reports
- Ability to communicate clearly verbally and in writing
- Ability to work under pressure
- Flexibility to work longer hours at short notice
- Ability to coordinate activities between different locations.
Summary of Major Duties
All employees are required to assume the responsibilities of adhering to all company policies and procedures. Employees must at all times act as ambassadors of this organization and behave in a professional and ethical manner.
Plan and Schedule work and effectively Supervise assigned staff
Satisfactory performance will have been attained when
Assignments and tasks are effectively distributed. Recommendations are made for the resolution of internal problems or scheduling inconsistencies. Employee’s work and vacation schedule is effectively coordinated and communicated. Staff attendance is monitored, and a plan of action developed to improve attendance when necessary. Employee performance is assessed on an ongoing basis with at least one formal appraisal annually to ensure that performance standards are met, and the unit operates effectively. Various personnel actions are recommended including, but not limited to, hiring, performance appraisals, promotions, probationary reviews Ensures team is compliant with company policy and procedures
Recruitment, Training and Development.
Satisfactory performance will have been attained when
There is full participation in the recruitment, selection, and training of new staff. Probationary reviews and new employee orientation is conducted in the first three months. One on one coaching is done as required together with on-the-job training. Training needs are identified and followed up on There is full participation in the appraisal process. All training sessions recommended by management is attended.
Assist Manager with the enforcement of company policy
Satisfactory performance will have been attained when
Breaches in company policy are identified and dealt with in a timely manner Reminders are discussed at Department meetings Suggestions are made in relations to store operations Paperwork is properly handled, and reports are submitted accurately and on time Non-performing staff are identified and dealt with in accordance with Company regulations It is ensured that Safety Standards are Strictly adhered to by all staff
Inventory Management
Satisfactory performance will have been attained when
Minimum of five (5) items are cycle counted per Department per day; and it is accurately completed and submitted. Stock turn of no less than “3” is achieved for Department There is full participation in conducting stock takes and in the investigation that follows Reports and follows up are conducted on any stock difference noticed or reported on the computer to the Manager and the Inventory Department Negative stock quantities are investigated weekly and resolved before the end of the month Paperwork is accurately completed for returned items Paperwork is accurately completed for written-off and defective items Slow moving items are reported to management and the effort is made to turn it into cash Suggestions are made to the Manager and the Buyers on out-of-stock items Local order requirements are initiated There is initiation and follow up for special orders Displays are up to date Assigned area is always in a state of readiness for stock
Order Management
Satisfactory performance will have been attained when
Order/delivery deadlines are met by Salesclerks. Inventory is reviewed, request placed and followed up on. Sufficient quantities are ordered so as not to over stock the Department. Transfer requests from the other stores are attended to within two (2) working days Purchase orders and faxes received are responded to in a timely manner
Customer Service
Satisfactory performance will have been attained when
Department staff are ready to offer service at the start of business Surveys indicate a high level of performance from Department and team members Returns, discounts and exchanges are handled after verification that procedure was followed. Salesclerks are delivering excellent customer service by conveying a positive attitude, and identifying customer needs and meeting those needs to ensure customer loyalty Cashiers receive quick attention in sorting out product issues at store front Customers are approached by Salesclerks to offer assistance Relationships are developed with customers to ensure repeat business Customer inquiries, complaints and product queries are dealt with satisfactorily and promptly Customers are offered alternative products or are encouraged to purchase additional items Product knowledge and developmental training is conducted on a regular basis to ensure that employee’s developmental gaps are addressed
Assist with Cashier Reconciliation
Satisfactory performance will have been attained when
All the required reports are printed and the amounts there in verified as correct Deposits are neatly prepared, and amounts are verified as correct All relevant machines are closed off properly at the end of day Cashier inconsistencies and patterns are reported Overnight deposits are secured
Assist with Stock-take
Satisfactory performance will have been attained when
Cycle counting and end of year stock taking is done efficiently and in a timely manner. Inconsistencies with system and items in terms of quantity, description and prices are brought to the attention of management Investigations are carried out.
Receive Stock
Satisfactory performance will have been attained when
Stock is checked and the correct stock is received i.e. stock matches invoice Stock documents are accurately prepared and submitted according to procedure Queries on stock received are fully investigated
Manage and Maintain Health and Safety requirements
Satisfactory performance will have been attained when
Ensure that all Company and legislated safety standards are enforced and adhered to by all team members and visitors Safety concerns reported