Sales Support Representative

Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry present in 64 countries across the globe with 4,100 employees. Our knowledgeable teams of industry, market and technical experts are dedicated to a specific market within Life Sciences and Industrial Chemicals. Azelis Group NV is listed on Euronext Brussels under ticker AZE.  Across our extensive network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process.

We are looking for a  Sales Support Representative for the Turkey Food & Nutrition Sales team.

Main Accountabilities

Provide the best commercial and digital support to   the   c ustomer   portfolio:

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Serve as first   and direct   point of contact for Customers   and ensure timely communication   on product specifications (product   changes,   legal aspects,   PBMs ...) .   Follow-up on   customer   satisfaction,   facilitat e   response to   c ustomer   questionnaire s .

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Assist customers in accessing and navigating the customer portal to ensure a smooth and user-friendly digital   experience. .   Encourage   the use of the   c ustomer   p ortal s   a nd the e-Lab ( where   applicable).   Generate best-in-class   c ustomer engagement through optimal usage of CRM and   other   IT systems. Maintain complete and accurate   c ustomer data in   all IT   systems.

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Provide s upport   to   the   external   S ales   t eam. Ch allenge   pricing & margin development   on new orders .   Raise   and discuss price   issues     with   Sales Managers.   Communicate   pricelist update s   to   customers   and h andle   customer   price claims.

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Process/create sample requests in CRM, liaise with   C ustomers and/or Sales Manager   for improved qualification of   the sample request (application, project, … ). .   Detect   and share   opportunities   with Sales Managers   to   develop commercial relationship s .

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Assist Sales Admin istrators   with   blockers in   MetaMaze   and/ or   help   with issues on open orders.   C ontribute to c ollect ing   overdues   and handle credit limits together with Credit Control.

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Follow   up   on the c ustomers ’   purchasing   behavior , collect forecasts   and assist Planners on demand modelling.

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Destocking actions: Identify slow-moving products within customer portfolio (as flagged by the Planner), coordinate with Sales Manager on spot price offers, ensure offer is sent to Customer and follow up on its status, provide regular updates to Business Manager.

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Master   the relevant   CRM and   ERP functionalit ies   to   operate   efficiently and provide best -in-class   service to   C ustomers.

Ensure conform ance   & contribute to sustainability :

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Ensure compliance with all QA and SHE requirements, procedures and working instructions   in order to   maintain high service standards and quality of Data Management.

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R eview   non-conformances   on a   daily   basis ,   in collaboration   with the   Sales Administrators , Supply Chain Administrators ,   Sales Managers and   SHEQ   t eam . Provide feedback to   Stakeholders   to allow closing of non-conformances in CRM.

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Translate the Group’s Sustainability Strategy into concrete job-related action s .

Contribute to continuous process optimization and excellent teamwork :

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Provide regular feedback to   business process owners   and   Ke y Us ers to enable operational excellence, efficiency and effectiveness.

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Develop expertise in processes and work instructions related to own scope and support development of best practices.

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Act as back-up   within   the   Commercial   Assistant   team as required.

Experience, Skills & Education

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Proven experience in   c ommercial development and   c ustomer   service ,   u nderstanding market dynamics   and requirements .

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E ntr e preneur i al and dynamic mindset   and t echnical affinity and interes t .

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S trong relationship building and negotiation skills .

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Strong communication skills,   local language and   good knowledge of English.

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Self-motivated, t eam-player , p assionate about achieving goals/targets, high service level standards .

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Excellent organizational skills   and   self-starter ,   advanced user of various IT tools &   CRM .

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Ability to adapt to new & changing requirements and a flexible approach to working   with   pressure.