Customer Service Representative (Spanish Bilingual) - Onsite

Snapscale is searching for a skilled and experienced Spanish Speaking Professional.

Responsibilities

• Insurance verification (experience preferred)

• New patient enrollment

• Answer phone calls from patients

• Schedule/Reschedule patient appointments

• Respond to patient emails and texts

• Manage EMR

Perks

• Health Maintenance Organization (HMO)

• Government-mandated benefits

• Highly-competitive compensation package

• Transportation allowance

• Opportunities for career growth and development

• Fun and supportive work environment

• Proficient in both written and spoken Spanish and English

• Minimum 6 months BPO experience in a Spanish bilingual account (required); prior experience in healthcare accounts is a plus!

• Comfortable working with US-based clinics and physicians

• Eager to learn EMR, EHR, insurance verification, patient confirmation process, and do inbound/outbound calling

• Soft skills such as empathy are essential as you may be talking to people who have medical issues

• Organized and detail-oriented

• Can start ASAP