IT Product Engineer I

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a  full-time equivalent (1.0 FTE)  position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range

$78,769.60 - $102,960.00

Scheduled Weekly Hours

40

Position Overview

SUMMARY (Basic Purpose of the Job)

The Product Engineer I supports the discovery, design, implementation, adoption, and continuous improvement of digital products that protect trusted access to Capital Health systems, data, services, and facilities. The role works within Product Engineering and partners closely with Information Security, Identity and Access Management, Security Operations, Infrastructure, Privacy, Compliance, Risk, Clinical and Business Applications, Human Resources, Supply Chain, Legal, and operational leaders. The position supports a portfolio that may include identity and access management, identity governance and administration, privileged access management, third-party risk management, security operations workflow applications, digital identity and authentication, governance-risk-compliance capabilities, security automation, and AI-enabled Digital Trust products. Assignments may involve vendor platforms, internally developed solutions, integrations, workflow automation, dashboards, copilots, and reusable enterprise capabilities. The role helps convert security, compliance, and operational pain points into clear product capabilities that improve user experience, reduce friction, strengthen controls, and enable reliable healthcare operations.

MINIMUM REQUIREMENTS

Education: Bachelor's degree in Information Systems, Computer Science, Cybersecurity, Engineering, Health Informatics, Business Analytics, Product Management, Healthcare Administration, or a related field required. Master's degree in related field preferred.

Experience: Early-career experience gained through employment, internships, co-op assignments, academic capstone projects, healthcare operations, technology implementations, process improvement, product development, data analysis, business analysis, or cybersecurity initiatives is preferred. Direct cybersecurity experience is not required when the candidate demonstrates strong product aptitude, technical curiosity, structured problem solving, and the ability to learn Digital Trust concepts.

Knowledge and Skills : Working knowledge of product lifecycle concepts, user-centered design, business process analysis, workflow mapping, Agile methods, product backlogs, user stories, acceptance criteria, testing, change management, and outcome measurement. Foundational understanding of cybersecurity principles, least privilege, Zero Trust, identity lifecycle management, access controls, third-party risk, privacy, auditability, and secure system design is preferred. Strong written and verbal communication, facilitation, organization, analytical thinking, documentation, and collaboration skills are required. Ability to learn tools such as Microsoft Entra ID, Active Directory, identity governance, privileged access, ServiceNow, Azure DevOps, Jira, Microsoft 365, workflow automation platforms, analytics tools, and generative AI solutions.

Special Training : Training in product discovery, Agile product development, design thinking, process mapping, user story development, cybersecurity fundamentals, identity and access management, risk management, AI fundamentals, responsible AI, healthcare privacy, or change management is preferred. Capital Health-specific training will be provided as appropriate.

Mental, Behavioral and Emotional Abilities: Must demonstrate curiosity, sound judgment, integrity, accountability, adaptability, attention to detail, systems thinking, empathy for users, active listening, respectful communication, willingness to accept coaching, and the ability to work through ambiguity. Must be able to manage multiple priorities, handle sensitive information appropriately, raise risks promptly, collaborate across technical and nontechnical teams, and remain composed when priorities or operational conditions change.

ESSENTIAL FUNCTIONS

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Participate in product discovery sessions with Digital Trust stakeholders to understand user needs, business objectives, regulatory obligations, control requirements, operational pain points, risks, and desired outcomes.

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Observes, analyzes, and documents current-state identity, access, third-party risk, security operations, and governance workflows, including manual steps, delays, handoffs, duplicate work, control gaps, and user friction. Contributes to future-state workflow and service designs that improve security, reliability, employee and clinician experience, operational efficiency, auditability, and scalability.

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Help translate security and operational needs into product concepts, product requirements, user stories, acceptance criteria, workflow diagrams, decision logs, test scenarios, and release documentation. Support product backlog creation and refinement by organizing features, defects, risks, technical dependencies, compliance obligations, and enhancement requests.

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Participate in feature prioritization, roadmap planning, sprint planning, release planning, and product readiness discussions under the guidance of senior Product Engineers or Product Engineering leadership.

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Partner with IAM, Security Operations, Infrastructure, Privacy, Compliance, Clinical and Business Applications, Software Developers, AI Engineers, Data teams, and vendors to clarify product intent and expected outcomes.

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Coordinate and support product demonstrations, proof-of-concept activities, pilot programs, usability reviews, user acceptance testing, workflow validation, defect triage, and release readiness assessments.

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Develops representative test scenarios for joiner-mover-leaver processes, access requests, approvals, certifications, privileged access, vendor onboarding, risk assessments, security case triage, and related Digital Trust workflows.

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Collect, organize, and analyze user feedback, adoption barriers, support themes, defects, enhancement requests, risk observations, and test results to guide iterative product improvement. Support stakeholder communications, training materials, quick-reference guides, product playbooks, release notes, champion networks, office hours, and adoption activities for new or changed capabilities.

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Identify opportunities to simplify access, reduce unnecessary approvals, automate repetitive tasks, improve identity data quality, strengthen control evidence, and reduce manual security work without weakening safeguards. Identify practical opportunities for AI-assisted work, including access recommendations, risk summarization, security case triage, knowledge retrieval, policy guidance, exception analysis, and workflow automation.

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Work with AI Engineering, Security, Privacy, Legal, and Compliance partners to ensure AI-enabled capabilities follow responsible AI, data protection, security, human oversight, transparency, and validation expectations.

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Support integration and data-mapping discussions involving authoritative identity sour