IT Support Technician

Job Title:            IT Support Technician

Reports To:       Head of IT

Site:                   Great Yarmouth

Based at our Great Yarmouth facility, the role provides on-site and remote IT support across all company locations. Responsibilities include endpoint and application support, user administration and local infrastructure support, with guidance from other team members where appropriate. The successful applicant will be an excellent communicator, able to investigate and resolve issues independently and escalate complex incidents when required.

Main Responsibilities:

• Provide IT support and system administration across Windows Server Active Directory, Microsoft Entra ID, Microsoft 365, Exchange Online, SharePoint Online and Microsoft Teams. Carry out user onboarding, role changes and offboarding, including account creation, access assignment, device preparation, licence allocation and employee IT inductions.

• Build, configure, deploy and support Windows endpoints using approved standard configurations and endpoint-management tools. Diagnose hardware, operating-system, application and peripheral issues, maintaining accurate asset and configuration records throughout the device lifecycle.

• Monitor and maintain local network infrastructure, including switches, wireless access points, firewalls, internet connectivity, structured cabling and meeting-room technology. Diagnose faults, document changes and escalate incidents to internal specialists or service providers where required.

• Install, configure and support approved software. Monitor device and application compliance, investigate identified vulnerabilities, deploy security updates and patches within agreed timescales, and escalate exceptions or remediation risks through the appropriate process.

• Speaking to 3rd party support companies as required to efficiently resolve issues.

• User account Administration - mainly using Active Directory/ Azure Active Directory.

• Working alongside remote team members to provide remote support/ cover where needed

• Manage assigned incidents, service requests and tasks through the IT service-management system. Record accurate diagnostic information, prioritise work by impact and urgency, communicate progress to users, meet agreed service levels and maintain knowledge articles for recurring issues.

• Monitor scheduled backup jobs, investigate failures and coordinate remediation. Support authorised data-restoration requests, record recovery activity and handle backed-up information in accordance with company security, confidentiality and data-handling requirements.

• Follow company IT, information-security and data-protection policies and procedures. Maintain accurate operational documentation and contribute practical updates when systems, risks or working practices change.

Skills, Experience and Qualifications

• Must possess at least 3 years’ experience maintaining a corporate technical infrastructure, prior support experience at all levels.

• A relevant computing qualification, apprenticeship or equivalent practical experience is desirable. Current role-based Microsoft certifications in endpoint administration, Microsoft 365, Azure, identity or security would be advantageous.

• Good diagnostics and problem-solving skills.

• Remote support.

• Practical experience administering and supporting Microsoft 365 services is essential, including user and licence administration, Exchange Online, SharePoint Online and Microsoft Teams.

• Experience supporting Microsoft cloud and hybrid services is desirable, including identity, access, virtual infrastructure, monitoring and secure connectivity.

• Experience with Microsoft Intune and Microsoft Defender is desirable, including device enrolment, compliance policies, application deployment, endpoint security controls and investigation of security alerts.

• Strong knowledge of supported Windows desktop operating systems, particularly Windows 11, and Microsoft 365 Apps. A good administrative understanding of supported Windows Server environments, Active Directory and Group Policy is also required.

• Experience of cloud telephony solutions favourable

• Experience with cloud backup solutions favourable

• Working knowledge of enterprise networking concepts and troubleshooting, including TCP/IP, DNS, DHCP, switching, wireless networks, VLANs, routing, VPNs, firewalls and secure remote access.

##

Core Competencies

• Demonstrates a practical understanding of cyber security, information security and data protection, including phishing awareness, least-privilege access, secure handling of information, incident reporting and compliance with company security controls.

• You are a self-starter, eager to learn, and take ownership of your actions.

• Knowledge of Industry standard practises and tools.

• Able to diagnose unfamiliar technical issues methodically, use available documentation and monitoring tools, identify root causes, implement safe resolutions and recognise when specialist escalation is required.

• Able to organise and prioritise personal workload according to business impact, urgency, security risk and agreed service levels, while coordinating effectively with colleagues when priorities compete.

• Self-motivating.

• You have excellent interpersonal and communication skills.

Other Requirements

• SC clearance or ability to obtain

• Occasional travel to other SCL sites as required

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Third-Party Recruiters

Please note, that per Spectrum Control Policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our values and expectations. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Spectrum Control will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. If you or your agency are interested in becoming an approved vendor please contact [email protected].