Process Associate

Responsibilities:

• Contact healthcare providers via phone, fax, email, or web portals to request medical records.

• Follow up on pending requests to ensure timely receipt of required documentation.

• Verify the completeness and accuracy of received medical records.

• Maintain detailed records of retrieval activities and status updates in client systems.

• Communicate with provider offices and internal teams regarding record status and discrepancies.

• Ensure compliance with HIPAA, client policies, and data privacy regulations.

• Meet daily productivity, quality, and turnaround time targets.

• Escalate unresolved issues, missing records, or provider concerns as appropriate.

• Perform data entry and document management activities with a high level of accuracy.

• Support process improvements and operational initiatives as required.