Dutch speaking Technical Support Specialist 4 - NetApp

Position

Dutch speaking Technical Support Specialist 4 - NetApp

Job Description

Technical Support Specialist 4 - NetApp, delivers proactive and preventive support for NetApp systems. This role requires a strong grasp of NetApp technologies and managed services, working closely with both internal support teams and our valued customers.

We’re seeking a motivated professional who is passionate about IT services and eager to grow within our organization.

This is a fully remote vacancy.

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Key Responsibilities

• Ensure operational continuity of NetApp systems on-premises or in the cloud

• Execute centralized deployment services

• Handle customer tickets in a professional way as per Arrow’s ways of working.

• Provide monthly activity reports to customers

• Respond to system alerts, support tickets, and customer change requests

• Serve as the technical advisor and point of contact for customers

• Collaborate with internal teams and NetApp support to ensure a high-quality customer experience

• Stay updated on industry trends, emerging technologies, and the NetApp roadmap

• Participate in the on-call rotation to cover 24x7 service continuity.

Required Qualifications

• Degree or equivalent training in Information and Communication Technology (ICT)

• Minimum 10 years of  experience on NetApp products support and administration.

• Strong background of Storage infrastructure platforms.

• Familiarity with cloud technologies such as Azure, AWS, or Google Cloud

• Understanding of ITIL and/or Agile methodologies is a plus

• Excellent communication skills with the ability to convey technical details to non-technical stakeholders

• Role model for his team mates in both technical aspects, customer handling and professional attitude.

• Team player.

• Capable of working both independently and within an international team

• Strong organizational skills with the ability to prioritize and meet deadlines

• Proficiency in  Dutch and English.

Location

EG-New Cairo, Egypt (Uvenues)

Time Type

Full time
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Job Category

Engineering and Technology