Platform Adoption Expert

What you’ll do

• Complex cases. Own and resolve complex client business- and use-cases that exceed standard support paths - including deep-dive analysis and cross-functional coordination;

• Integrations. Lead API and system integrations with third-party platforms, hardware partners, and client-side infrastructure from scoping through to successful delivery;

• Complex use-cases & roaming. Design and deliver complex use-case solutions,  guide and navigate EV Roaming setups;

• Technical training. Design and run technical training sessions for CPO clients and internal teams — from onboarding workshops to advanced use-case deep-dives;

• Client onboarding. Guide new clients through end-to-end technical onboarding, ensuring a clean and confident go-live;

• Migration support. Support platform and infrastructure migrations - scoping, delivery coordination, and post-migration validation;

• Escalations. Act as the primary technical owner during escalated situations, coordinating resolution across Engineering, Support, and Account Management;

• Knowledge base. Maintain and grow the team knowledge base - turning recurring challenges into documented runbooks, guides, and best practices others can use;

• Internal projects. Contribute to internal projects that improve team tooling, processes, and collective technical capability.

What we’re looking for
You bring a combination of deep technical grounding and strong client-facing presence. You're comfortable explaining complex system mechanics to a non-technical client one hour and debugging a failed API call with an engineer the next.

Technical

• Hands-on experience with REST API integrations - reading specs, understanding requests, reproducing issues with real HTTP calls;

• Confidence with network and connectivity troubleshooting - firewalls, TLS certificates, WebSocket connections;

• Enough cloud infrastructure awareness to understand how SaaS platforms are structured and where failures propagate;

• Ability to write and maintain technical documentation to a high standard - clearly structured, accurate, and built to be reused.

Client-Facing

• Experience in a technical consulting, solutions engineering, or client delivery role - ideally in B2B SaaS or infrastructure software;

• Proven ability to manage multiple client engagements simultaneously - prioritising, communicating status, and delivering without dropping threads;

• Comfortable running training and enablement sessions for varied audiences - technical and non-technical alike;

• Skilled at translating ambiguous client needs into concrete, actionable technical plans.

Ways of Working

• High ownership mentality - you take problems all the way to resolution, not just to the next handover;

• Structured and systematic - you document as you go and leave things better than you found them;

• Collaborative - you escalate well, involve the right people early, and share what you learn across the team;

• Calm under pressure - escalations and urgent situations sharpen your focus rather than scatter it.

Nice to have

• Background in telecommunications, IoT, or energy / utilities;

• Experience with EV charging infrastructure in a CPO, MSP, or vendor context;

• Familiarity with eRoaming hubs - Hubject, Gireve, or similar;

• Experience leading or supporting data migration projects;

• A second European language - our clients span 70+ markets.

What we offer

• A seat at a fast-growing company on the path to becoming a global industry leader;
• A team of highly experienced people who genuinely enjoy working together;
• Flexible working hours;
• A bonus day off for your birthday;
• 5 additional vacation days per year after your first year with us;
• Social events and team buildings worth showing up for;
• Medical insurance with generous coverage - for you and your family;
• Monthly shared-mobility allowance (Spark and GOeGO);
• EV week - a company electric car for your personal use every 1-2 months.