Beauty Advisor
Description
6-months temporary position based in Fragrance & Beauty Boutique, Dubai Hills.
CONTEXT & ENVIRONMENT
CHANEL boutiques are the heart of the brand’s vision. As a Beauty Advisor, you will be part of the sales team within our Fragrance & Beauty Boutique (make-up, fragrances and skincare), and you will contribute to creating a loyal client database by ensuring a unique and memorable experience is given to each client.
IN THIS METIER, WE ARE ENERGISED BY
Embodying Chanel values and DNA
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Sharing solid knowledge of the brand, its heritage and know-how with clients as well as the team
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Co-creating stories with and for clients, sharing the brand culture and blend it with the clients’ personal story
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Constantly following latest Beauty trends and be pro-active in self-learning
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Being a brand ambassador by respecting our grooming guidelines at all times
Surpassing client expectations
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Creating a tailor-made experience, offering personalized solutions and ensuring excellence in client service in accordance with Chanel’s rituals and standards
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Ensuring clients are welcomed in the expected manner in order to create a strong relationship with them and ensure brand loyalty
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Developing cross-selling among all categories in the boutique
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Handling client complaints and requests effectively and according to guidelines
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Building your own client database and consistently focus on clienteling alongside your Manager
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Actively participating in beauty events and workshops organized for clients
Boutique operation
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Ensuring the Boutique is perfectly well maintained in respect to the VM guidelines
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Understanding and participating in the operation of the Boutique and provide your Manager with appropriate reports
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Collaborating with others and contributing to building the success of the Boutique by achieving sales targets and KPIs
HOW WE CREATE IMPACT
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Creating a memorable experience for clients and building a long-lasting relationship by embodying CHANEL’s values and sharing the brand’s heritage.
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Contributing to boutique success through teamwork and collaboration by supporting team efforts and driving collective achievement of boutique targets.
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Ensuring operational excellence by maintaining boutique standards, supporting daily operations, and continuously developing your knowledge and skills.
KEY COMPETENCIES & REQUIREMENTS
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You are a Beauty Advisor with at least 5 years of experience within a high-end or Luxury Retail environment.
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Fluency in English is a must, Arabic or Russian would be an advantage.
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You are passionate about make-up and beauty overall and have a strong understanding of excellent client experience.
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You have strong interpersonal and communication skills, along with a proactive mindset and an intercultural approach.