Cafe Retail Sales Associate - Rock Shop
Description
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits
Job Description
The Retail Sales Associate is responsible for being the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As a Retail Sales Associate (RSA), you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician.
Essential Job Functions:
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Greets guests, answers the phone, and answers questions accurately and politely.
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Makes proficient sales transactions using a point-of-sale system; handles cash and other forms of payment; maintains proper cash drawer balances.
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Directs guests to different areas of the property.
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Demonstrates impeccable product knowledge by determining guests’ needs through actively engaging in conversations with them and informing guests of product features and benefits.
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Uses proven suggestive selling techniques ( ie . Related items, higher-quality items, transitional phrases).
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Maintains a clean and organized store; maintains proper product stock levels through retail pulls and inventories.
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Displaying Retail product through Hard Rock’s visual display standards.
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Performs opening, closing, and side duties including but not limited to; cleaning glass, polishing brass, sweeping and vacuuming, folding products, etc.
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Assures the complete satisfaction of each and every guest by creating memorable experiences.
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Attend and participate in meetings, completing follow-up as assigned.
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Perform work regularly and predictably.
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Responsible for cleaning and sanitizing work and public spaces.
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Other duties as assigned.
QUALIFICATIONS
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This knowledge and these abilities are typically acquired through two months of on-the-job training or related experience.
S KILLS
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Strong leadership and interpersonal skills
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Excellent interpersonal, oral and written communication skills.
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Meticulous, organized and accurate
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Extreme confidentiality.
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Familiarity with a variety of computer systems and applications.
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Be flexible to work varying shifts and time schedules as needed.
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Communicate effectively with all levels of employees and guests.
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Manage multiple details and tasks concurrently in a changing environment.
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Able to work effectively in a team environment.
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Analyze and think about how possible solutions impact on the entire operation.
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PHYSICAL DEMANDS
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Ability to stand and sit for extended periods of time.
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Ability to walk distances.
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Ability to lift 30 to 40 lbs.
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While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
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The Casino environment is hectic, fast- paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public .