Business Operation Associate - Kenya

Job Purpose

To oversee and optimize daily operations across the organization by ensuring efficient resource utilization, effective project execution, and high-quality service delivery.

Responsibilities.

Operation management

• Daily to day management: Overseeing daily business activities, optimizing processes and resources (staff, materials, technology) to ensure efficiency, high productivity, and cost reduction.

• Work with different country head across ISAT Group of company in handling operation matters.

• Improving processes: Identifying areas for improvement and implementing changes to enhance productivity.

• Process Improvement: Analyzing data to enhance workflow efficiency, reduce errors, and increase productivity.

• Budgeting & Finance: Developing budgets, reviewing costs, and optimizing financial performance.

• Team Leadership: Managing personnel, including staffing, training, and maintaining morale.

• Strategic Execution: Aligning day-to-day operations with overall company objectives

Project Management

• Work with project managers / across group to ensure ed to end Project Management, by delivering Timely, Control cost, and ensuring Quality through constant customer feedback.

• Monitor project progress and set deadlines

Customer Relation Management

• Work with customer support manager on all customer operation related matters and the incumbent is expected to focus his / her attention on supervising day-to-day operation matters affecting customers.

• Involvement in customer management and visitation to ensure customer experience satisfaction

Vendor management, Pricing & Cost Management

• Vendor Management Coordination for better relationships and negotiation for favorable pricing.

• Supplier Management – Cultivation and maintaining relationships with vendors and suppliers by evaluating defined SLA for negotiation on costs for purposes of cost reduction.

• Cost Analysis, Implementation assessment of solutions and scheduling of solutions sold.

Compliance. Licensing and Permits

• Follow up to ensure business compliance in all the operation working closely with group person in charge of regulatory to ensure return are done on quarterly basis.

Knowledge and Experience

• Bachelor’s degree in business administration, Telecommunication.

• At least 2+ years of experience in a similar role working in telecom industry, preferably in a fast-paced and dynamic environment

• Proven track record of success in managing and improving operations

• Experience in managing operation in complex environmental engaging multiple stakeholders from different countries.

• Strong negotiation and conflict resolution skills

• Excellent verbal and written communication skills.