Technical Support Advisor (German)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Technical Support Advisor  to join their teams in Barcelona.

Position: Technical Support Advisor

Location: Barcelona, Spain

Model: On-Site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

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Act as the first point of contact for dealers and end users via phone and email

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Troubleshoot technical issues and provide accurate and timely solutions

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Educate customers on product usage, updates and best practices

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Create and manage support tickets to ensure proper tracking and resolution

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Collaborate with internal teams to resolve complex or escalated cases

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Maintain accurate customer records and documentation in internal systems

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Take ownership of customer cases and progress them through to resolution or escalation

REQUIREMENTS

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Native or near-native level of German

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Advanced level of English

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Minimum 2 years of experience in Customer Service or Technical Support

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Good customer service skills and the ability to understand customer needs

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Strong listening and communication skills

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Ability to troubleshoot technical issues and provide effective solutions

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Ability to take ownership of cases and manage them through to resolution

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Comfortable working in a customer service environment

OFFER

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Full-time (39 hours) contract, Monday to Friday, 09:00 and 18:00

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Central office location in Barcelona

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Fully paid training on the company and project

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Career development programmes and specialised courses

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Comprehensive training on the product, advanced technologies, and in-demand skills in the market

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Guidance and tools to reach career potential