Global Operations Center Support Specialist

Firmus Technologies

Firmus Technologies is a global leader pioneering the solution to AI’s energy challenge, founded in Australia in 2019 by a visionary team of entrepreneurs.   Our mission is to create the most energy-efficient AI infrastructure, combining  cutting edge  technology with a steadfast commitment to  sustainability .

Through ground-breaking research and development,  we   invented   a  verticalized AI Factory - a new class of digital infrastructure that  replaces traditional data  centres .  Built on  new approaches  to liquid cooling, energy management, water use and modular construction  methodology , the Firmus AI Factory delivers  low-cost AI tokens across  Asia-Pacific .

Firmus AI Cloud

We provide  customers  access to energy savings via our large-scale GPU cloud,  Firmus AI Cloud. R ated  Silver in The GPU Cloud   ClusterMAX ™  Rating System, our cloud empowers  developers, enterprise,  education  and government users  to train AI models with unmatched efficiency and cost savings. With an ever-growing list of services and applications, we are committed to building a cloud experience for our customers that is market-leading,  proprietary  and built to scale.

ROLES AND RESPONSIBILITIES

As a Global Operations Centre (GOC) Support Specialist, your primary responsibility  is to support network operations, server  hardware  and alerts from the data centre facilities.  You’ll  work  in a  24x7 shift-based environment, ensuring  timely  responses, incident resolution, and adherence to service level agreements (SLAs). Below are some key tasks you can expect to  be responsible for :

Network Monitoring & Operations

• Manage tier-1 network monitoring round the clock.

• Monitor the performance and health of data centre, networks, and hardware systems.

• Identify  potential issues and troubleshoot technical problems promptly to minimise downtime.

• Log, update, and progress tickets to resolution.

• Collaborate with cross-functional teams to deploy, repair, and  maintain  data centre infrastructure.

Incident Management & Escalation

• Follow escalation procedures during critical incidents.

• Act as the point of contact for  significant events  or technical escalations.

• Coordinate and supervise data centre maintenance efforts, collaborating with internal and external parties.

Documentation & Communication

• Compile daily monitoring and operational tasks into documents.

• Ensure compliance with physical security procedures, including visitor management and equipment movement.

• Maintain access logs and service reports.

• Track equipment movement in and out of data centres and warehouse facilities.

Quality Assurance & Assessment

• Ensure subcontractors deliver quality services and meet contractual obligations.

• Conduct routine assessments of data centre infrastructure systems and critical facilities.

• Perform other duties as assigned by line managers.

SKILLS AND EXPERIENCE

• Holds a Diploma or Professional certification in Electrical, Mechanical, Computer Science, Information Technology, or  possess  equivalent experience.

• Demonstrates a career path marked by continuous personal development with at least two years of experience in data centres or 24x7 critical environment management.

• Able to work shifts, including weekends and public holidays.

• Has a basic understanding and experience with electrical and mechanical systems commonly used in a data centre.

• Proficient in network and server hardware troubleshooting.

• Possesses a working knowledge of physical IT infrastructure components.

• Comfortable working on rotating shifts.

• Have working knowledge and experience with monitoring and ticketing tools.

• Demonstrates good problem-solving and communication skills.

• Proven ability to work effectively under direction.

Location & Reporting

• Based in :  Singapore

• Reporting to:  Senior Operations Manager, Singapore

Employment Basis

Full-time

Diversity

At Firmus, we are committed to building a diverse and inclusive workplace.  We encourage applications from candidates of all backgrounds who are passionate about creating a more sustainable future through innovative engineering solutions.

Join us in our mission to revolutionize the AI industry through sustainable practices and  cutting-edge  engineering. Apply now to be part of shaping the future of sustainable AI infrastructure.