Technical Service Specialist - Abruzzo e Marche
Description
JOB DESCRIPTION
Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the modern diagnostics industry through the company's commitment to improving patient care and lowering overall costs.
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Primary objective of the position
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Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.
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Major accountabilities
- Provides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
- Schedules and perform planned maintenance (PM) activities
- Assists with instrument installations and deinstallations
Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.
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Educational background
- Bachelor degree or equivalent experience is required
- Degree as Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer.
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Requirements / Work experience
- 2/3 Years experience in a similar position
- Successful engagement with customers, specifically lab staff
- Technical expert for product line responsibility
- Strong communication skills
- Ability to identify and drive resolution of issues
- Strong experience in use of analytical tools and software
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY
Field Services
DIVISION
CRLB Core Lab
LOCATION
Italy > Rome : Via Giorgio Ribotta 9
ADDITIONAL LOCATIONS
WORK SHIFT
Standard
TRAVEL
Yes, 75 % of the Time
MEDICAL SURVEILLANCE
Not Applicable
SIGNIFICANT WORK ACTIVITIES
Not Applicable