Project Coordinator

The Role

• Support the pre and post implementation process following all the implementation processes stablished. ​

• Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts;  ​

• Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy. ​

• Ability to document test scenarios of configuration to support QA.  ​

• SME in a number of the Solera products, particularly understanding the configuration and integration capabilities. ​

• Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver newproduct developments. ​

• On occasion train the customer on the newly delivered configuration. ​

• Support in cross functional alignment with product and sales, to ensure alignment on roadmap ​

• Provide support on customer deliveries and SME products. ​

• Support and collaborate on the generation of all the Professional Servicesdocumentation

Key Competencies ​:

• 4-6 years of experience in large transformation programs, utilising high-performing teams, ideally leveraging agile methodology  ​

• Technical requirements gathering  or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers.  ​

• Excellent customer facing skills , collaboration and communication. ​

• Strong interpersonal skills , able to build relationships within the Professional Services team,  passionate about collaborating and communicating mainly with internal stakeholders. ​

• Meticulous  attention to detail. ​

Tools and Skills ​:   JIRA/Confluence ​ - API Tools POSTMAN, JSON, SOAP,  Oauth, XML, CSS   etc ​ - Excel to Macro level ​

Relationship with other Solera Departments / Customers ​

Product  and  Development ;  Customer   Support   ​

On occasion attend meetings with  Sales and Final Customers