CRM Gamification Manager

Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Perfect for those who aim to

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Develop and maintain user loyalty programs;

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Generate ideas and launch gamification mechanics, including lootbox maps, minigames, and scratch cards with online and offline rewards;

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Manage CRM bonus campaigns and user communications;

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Monitor campaign performance daily and continuously improve results;

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Analyze user behavior and key product metrics to identify insights and opportunities;

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Segment audiences and build engagement flows across the user journey;

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Collaborate closely with Product, CRM, Marketing, Design, Content, Sponsorship, and Brand teams.

Experience you’ll need to bring

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2+ years of experience as a CRM, Retention, or Gamification Manager within the online gambling industry;

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Hands-on experience with CRM platforms (Smartico or similar is a must);

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Strong understanding of user acquisition, engagement, retention, and loyalty in B2C products;

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Experience with user segmentation and basic HTML knowledge;

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Experience working with analytics tools and bonus mechanics (free spins, cashback, deposit bonuses);

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Experience collaborating with cross-functional teams;

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Upper-Intermediate English or higher (Spanish is a plus).

It’s a perfect match if you have those personal features

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Friendly, professional, and result-oriented mindset;

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Curious, thoughtful, and attentive to details, especially when it comes to user experience;

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Fast, transparent, and effective communication skills;

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Comfortable working with numbers and metrics, or motivated to develop in this area;

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Proactive, responsible, and eager to test new ideas and continuously improve.

Our clients offer competitive benefits to support your professional and personal growth, including

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Health & Wellness Focus;

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Global Medical Coverage;

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Growth Opportunities;

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Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

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Performance-Driven Rewards;

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Dynamic Work Environment.

Apply, and let your growth journey begin.