Retail Sales Assistant – IQOS
Description
Retail Sales Assistant – IQOS
Location: Liberty Shopping Centre, Romford
Salary: £14.80 per hour + Monthly Store Bonus
Contract: Permanent
Hours: 35 hours per week (Weekend availability is essential)
Benefits: Competitive hourly rate, monthly store bonus, pension
Please note: Applicants must be aged 18+ due to the nature of the product.
About IQOS:
IQOS is a global innovation from Philip Morris International, designed to offer adult smokers a better alternative to traditional cigarettes. Instead of burning tobacco, IQOS heats specially designed tobacco units, delivering the taste and satisfaction of tobacco with significantly reduced levels of harmful chemicals.
With a mission to create a smoke-free future, IQOS combines cutting-edge technology with expert retail experiences to educate and guide adult smokers towards a modern alternative to smoking.
The Role: Retail Sales Assistant
We're looking for an enthusiastic and customer-focused Retail Sales Assistant to join our team. This is a sales-led role where you'll educate adult smokers about IQOS, deliver exceptional customer experiences, and help drive store performance in a highly engaging retail environment.
Key Responsibilities
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Educate adult smokers on the benefits of IQOS through engaging conversations, product demonstrations and guided trials.
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Deliver outstanding customer service while confidently driving sales performance.
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Support the Store Lead in achieving store targets and maintaining an exceptional customer experience.
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Maintain high standards of store presentation, cleanliness and merchandising.
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Support day-to-day store operations including opening and closing procedures, stock management, reporting and cash handling.
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Ensure all sales are completed in line with Challenge 25 and all regulatory and compliance requirements.
About You
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Previous retail or sales experience, or a genuine passion for selling and engaging with customers.
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Demonstrates confidence when engaging and building rapport with customers.
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Delivers exceptional customer experiences through consultative selling.
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Thrives in a target-driven retail environment.
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Learns new products quickly and confidently communicates their features and benefits.
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Adapts communication style to meet the needs of different customers.
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Maintains high standards of professionalism at all times.
Interview Process
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Screening call
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First stage virtual interview
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Final stage in-store interview