Supervisor, Facilities

Supervisor, Facilities

Job Overview

Cascadia’s Mission and Vision:

Mission : Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve.

Vision: We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life.

The Facilities Supervisor supervises, monitors and coordinates the activities and repairs carried out by the maintenance technicians and vendors related to tenant work orders, unit turnovers and building needs. This position works collaboratively with Asset Management, Portfolio Management, onsite staff, Program Managers and Leadership to ensure all property maintenance activities are addressed and followed through in a timely efficient manner.

This position must understand, appreciate, and respect the differences within our Cascadia community.   As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches and helps create a work environment of acceptance.

Essential Duties

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.  Management reserves the right to modify, add or remove duties as necessary.

General

• Assess maintenance needs, determine scope of work, and direct maintenance technicians or vendors to complete routine and major repairs in a timely and cost-effective manner.

• Communicate repair priorities to Portfolio Managers based on budget constraints, operational needs, and property conditions.

• Monitor recurring maintenance issues reported by technicians and vendors and coordinate appropriate follow-up actions.

• Collaborate with Housing Team stakeholders to evaluate and improve vendor relationships, maintenance workflows, and operational processes.

• Coordinate annual property and unit inspections and prepare documentation for agency and organizational audits.

• Support Portfolio Managers in responding to physical property inspections and stakeholder or agency audits.

• Assist in the development, implementation, and management of preventive maintenance programs.

• Review maintenance invoices for accuracy and ensure timely processing of payments.

• Maintain organized records, files, databases, and documentation in accordance with organizational

• Order, track, and maintain inventories of maintenance supplies and materials at designated locations.

• Create and manage Yardi, Excel, and other operational reports used to analyze key performance indicators and identify improvement opportunities.

• Maintain vendor relationships and service contracts to achieve cost efficiency, service quality, and operational effectiveness, including management of scorecards and IDIQ/LI pricing information.

• Assist with Facilities Assessment Report (FAR) data entry, updates, and record maintenance.

• Provide operational and administrative support to Maintenance Technicians as needed to ensure efficient delivery of service.

• Perform other duties as assigned.

Regulatory & Compliance

• Comply with laws, regulations, policies, and procedures under which the program and company operates.

• Comply with and manage relevant Contracts, Memorandum of Understanding (MOU), and Grants.

• Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.

• Maintain accurate and up-to-date documentation that ensures compliance with all agency policies and procedures and local, state, and federal regulations, and billing requirements.

• Adhere to mandatory abuse reporting laws and HIPAA requirements.

• Understand safety regulations and evacuation procedures; participate in regular safety drills in compliance with

program policies and procedures.

• Complete assigned employee training in compliance with program and company requirements.

• Provide guidance, support, and training to staff in alignment with company mission and values.

• Participate in all scheduled staff meetings, supervision sessions, and other departmental and company meetings.

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Supervisory Oversight

• In collaboration with program leadership, determine staffing requirements, recruit, hire, and train staff in a manner that supports Cascadia’s mission and maintains strategic growth.

• Facilitate weekly maintenance team meetings and communicate operational priorities and updates.

• Attend weekly resident retention meetings and relay relevant information to Maintenance Technicians.

• Ensure completion of personal and team documentation as required by assigned programs.

• Establish work plans and priorities for staff members, assess the progress of staff members.

• Ensure completion of tasks by organizational policies and procedures.

• Provide consistent supervision and support for direct reports.

• Promote and ensure completion of annual training requirements.

• Demonstrate commitment to continuing professional development.

Leadership

• Take the initiative in thought leadership, innovation, and creativity.

• Create, model, and maintain a work culture that supports Cascadia’s Values.

• Attend and participate in all meetings assigned, including but not limited to staff and team meetings, consultations with staff, individual and team supervision.

• Develop and maintain strong relationships with internal and external customers to promote quality and efficiency in Cascadia operations.

Qualifications

Education

Required:

High School diploma or equivalent.

Preferred:

Associate’s degree in relevant field

Facilities Management Professional (FMP) or a Certified Facility Manager (CFM) certification or comparable certification

Experience

Required:

Minimum of three years involvement in maintenance activities.

Specialized Knowledge, Skills, and Abilities

Advanced proficiency in Microsoft Office applications, particularly Excel.

Working knowledge of HVAC systems and equipment.

Working knowledge of electrical and plumbing systems.

Proficiency in operating computer hardware and software required to perform job functions effectively.

Ability to accurately enter, retrieve, and manage data.

Ability to prepare, analyze, and interpret reports and operational data.

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Other

Possess a valid driver’s license, one-year driving history, clean driving record, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course.

Must have the ability to perform CPR and properly use AED equipment. BLS certification training will be provided within the first 60 days of hire for client-facing staff, and CPR certification training will be provided within 120 days for all other staff. Certification must remain current.

Core Competencies

Teamwork

Contribute to a culture that promotes cooperation, respectful communication, and mutual trust. Collaborate across interdisciplinary teams by working together and sharing ideas, skills, and knowledge to achieve common goals. Foster environment that fuels creativity by combining differing perspectives and experiences to generate innovative solutions.

Ethics, Values, & Integrity

Maintain a respectful work environment where decisions are transparent and objective. Hold yourself and Cascadia Health accountable for their actions while contributing to a positive organizational culture.

Emotional Awareness

Understand and manage one’s own emotions while respecting varied emotional expressions and communication styles of others. This includes recognizing the varied ways emotions can influence thoughts and behaviors and adapting interacti