Security Agent (Part-Time)

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Security Agent (Part-Time).

What is in it for you:

• Wonderful company culture - our colleagues are at the heart of all that we do

• Food & Beverage discount of 50% in our restaurants

• Employee benefit card offering discounted rates in Accor worldwide for you and your family

• Learning programs through our academies designed to sharpen your skills

• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Reporting to the Director of Security & Loss Prevention, you will serve as a Guardian and Protector, ensuring the safety and well-being of employees, guests, and visitors. With your attentiveness, efficiency, and commitment, you will contribute to maintaining a safe and enjoyable environment for both the workplace and travel destination. Key responsibilities and essential functions include, but are not limited to, the following:

• Consistently offer professional, friendly, and engaging service.

• Ensure the overall safety and security of hotel guests, colleagues, and premises.

• Patrol 665,000 sq. ft., identifying insecurities and fire hazards.

• Conduct regular floor patrols, cash counts, and crowd control.

• Report and address any fire hazards or health and safety concerns.

• Report and investigate accidents, complaints, criminal activity, and crisis situations.

• Investigate violations of laws or hotel policies and report findings.

• Conduct thorough investigations of security incidents, accidents, or policy violations, ensuring all incidents are documented properly.

• Act as a member of the Emergency Response Team, responding to fires, accidents, safety concerns, and calls for medical assistance.

• Respond to all emergency situations and provide First Aid and CPR as required.

• Assist guests with hotel facilities in an informative and helpful way.

• Be aware of and sensitive to the diverse backgrounds of guests, ensuring respectful and professional interactions.

• Follow department policies, procedures, and service standards.

• Adhere to all safety policies.

• Work cohesively with other hotel departments, such as maintenance and guest services, to ensure safety standards.

• Conduct key control audits and maintain key control records.

• Maintain clear and accurate records of security logs, shift reports, and guest interactions for accountability and compliance with hotel policy.

• Perform other duties as assigned.

• Previous experience in a security role is required.

• Valid Ontario Security Guard License.

• Certification in CPR and First Aid is required.

• Smart Serve certification is required.

• Ability to obtain security clearance and Bylaw deputization.

• Strong interpersonal, communication, and problem-solving skills.

• Ability to work well under pressure in a fast-paced environment.

• Highly responsible, reliable, and accountable.

• Professional presentation and demeanor.

• Ability to focus on guest needs, remaining calm and courteous at all times.

• Team-oriented, with the ability to collaborate effectively with colleagues.

• De-escalation skills, with comfort in using force and compliance techniques.

• Proficient in Microsoft Windows applications.

• Bilingualism is preferred, with proficiency in English required and French highly desirable.

• A University/College degree in a related discipline is preferred.

• Experience in securing high-profile individuals or events is an asset.

• Strong organizational skills, with the ability to manage multiple tasks simultaneously while maintaining attention to detail.