Team Lead (Full time) - Metral Place Centre

PENN. Penningtons  is the premier Canadian destination for plus-size fashion. As champions of body acceptance and size inclusivity, we stand as dedicated partners and advocates for our customers. We empower women to be fearless and embrace fashion as a form of self-celebration. If you are passionate about body acceptance and refuse to compromise on your style or your career, apply today!

RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montréal, Quebec since 1926, with over 400 stores across the country and three fashion brands —  Reitmans, RW&CO, and PENN. Penningtons.

As a  Team Lead , you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership, sense of style, and hands-on approach, you will help create a vibrant, organized, and customer-focused environment.

Key Responsibilities

• Support store performance  by contributing to the achievement of sales goals and ensuring alignment with company objectives and key performance indicators (KPIs).

• Assist with day-to-day operations , including compliance with policies and procedures, loss prevention, opening and closing routines, cash management, report generation, and scheduling support.

• Maintain high standards of merchandising and visual presentation  to ensure a clean, consistent, and welcoming environment that enhances the customer experience.

• Coach and develop the team  through ongoing training and constructive feedback to strengthen skills, confidence, and overall performance.

• Promote effective communication  with the Store Manager to ensure alignment, smooth operations, and timely execution of priorities.

• Collaborate closely with the management team  to ensure aligned priorities, effective communication, and the swift execution of action plans.

• Model a customer-first mindset  by leading on the sales floor, resolving customer concerns, and ensuring every interaction reflects our service standards.

• 6+ months of leadership or supervisory experience in a retail or customer-focused environment.

• Ability to motivate, support, and guide a team toward shared goals.

• Strong communication and problem-solving skills.

• Customer-focused mindset with the ability to create a welcoming and engaging shopping experience.

• Excellent organizational and multitasking abilities in a fast-paced environment.

• Knowledge of store operations, including scheduling, cash management, merchandising, and inventory flow.

• Passion for fashion: good sense of style and solid knowledge of fashion trends.

• Proficient in POS, ERP, ATS systems and Microsoft Office Suite.

• Flexible availability; able to work evenings, weekends and holidays.

• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).

• High school diploma required.