Senior Application Support Consultant

Meet Unit4 . With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. — A powerful statement that enables different priorities for different people.

We’re shaping how work should feel , and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

We are looking for a  Senior Application Support Consultant  to join our team in  Wrocław , supporting customers across the EMEA and UK regions on the Unit4 ERP platform .

This is a senior, hands-on role. You will play a key role in stablising and strengthening a team that has undergone recent changes, ensuring high-quality support delivery while mentoring colleagues and contributing to continuous improvement initiatives.

Alongside managing complex support cases and escalations, you will help develop team capability through  knowledge sharing, training, and coaching , while also gaining exposure to both  Unit4 ERP and ERPx  through structured learning opportunities.

Key Responsibilities

• Manage and resolve  daily incoming customer support cases  across EMEA and UK regions

• Act as a  subject matter expert  for complex issues and escalations

• Provide  guidance and mentoring  to team members as required

• Deliver  training sessions  and support knowledge development within the team

• Take ownership of  escalation management , ensuring timely and effective resolution

• Operate within a  flat team structure , covering both first-line and advanced support responsibilities

• Balance  operational support delivery  with  strategic contributions  such as mentoring and process improvement

• Contribute to  special projects and process improvements

• Work across both  Unit4 ERP and ERPx , starting with ERP and expanding knowledge via a rotation programme

Must-Have

• Proven experience with ERP systems (mandatory) ideally in financial module

• Basic SQL skills  (querying, troubleshooting)

• Strong  English communication skills  (written and verbal)

• Ability to manage  both standard support cases and complex escalations

• Willingness to travel to Wrocław office  2–3 times per year

Nice-to-Have

• Advanced SQL knowledge

• Experience in mentoring or coaching colleagues

• Training delivery experience

• Previous experience handling escalations in a support environment