Webbing
Customer Success · 33 open jobs
Junior Technical Support Specialist
- Respond to customer inquiries and support requests via Zendesk and other channels.
- Troubleshoot basic technical and operational issues.
- Accurately log, classify, and follow up on customer tickets according to SLA guidelines.
- Escalate complex or unresolved issues to senior team members when necessary.
- Maintain clear and professional communication with customers in English.
- Follow internal workflows and contribute to knowledge base documentation when needed.
- Full-time role, working in rotating shifts as part of a 24/7 support team.
- Education in Telecommunications, IT, or a related technical field – mandatory.
- Fluent written and spoken English – mandatory.
- 1+ year of previous customer support experience – preferred.
- Interest in telecom, mobile technologies, and IoT is a strong advantage.
- Strong communication skills and a customer-oriented mindset.
- Ability to work well both independently and in a team environment.
- Basic problem-solving skills and a willingness to learn technical troubleshooting.
Ready to apply?
You'll apply on Webbing's Comeet page.
Hiring at Webbing
Webbing has 33 open jobs on Ocean of Jobs, 33 of them added in the last 7 days. Most of its open jobs are in Bucharest, Riga and Petah Tikva. It's hiring most in Software Engineering, Infrastructure and Operations & Business. 20 of them are remote.
See every open job at Webbing