IT Help Desk Consultant 1st level with German

About Bosch Service Solutions in Timișoara

Bosch Service Solutions is a leading service provider of enterprise and IT solutions. It designs and provides best-in-class services , including software-based solutions, consulting and management, AI, automation and customer experience . We’re on a mission to exceed customer expectations and continually elevate industry standards. Our colleagues contribute to this mission through their commitment, in an environment where diversity is valued and where everyone can bring their own contribution.

Our promise to our colleagues is rock-solid: we grow together, we enjoy our work, and inspire each other. Join us and see the difference.

Work LikeABosch

Offers support (1st and 2nd level) for Bosch users and/ or Bosch business partners by providing assis tance or information, in accordance with the procedures and work instructions;  Identifies, analyzes, solves and documents the errors reported by the users;  Assures correctness and durability for the offered solutions;  Participates in the improvement of the ITSD performance indicator;  Promotes the image of the company through attitude, knowledge, client orientation and availability to wards client’s needs;  Records the essential points of each customer interaction in the ticketing system according to ITSD Work Instructions;  Offers support to colleagues in need and proves team spirit;  Is trained and assumes the changes that have occurred in the procedures and services of the company;  Asks for help from colleagues with more field experience (2nd level or product owners) in order to solve difficult calls;  Is aware and complies with the provisions of the International Procedure System of Integrated Man agement manual (quality, environment, health and occupational security) regarding his/ her own ac tivity;  Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;  Fulfils any other tasks related to area of responsibility, as requested by direct superior.  Respects breaks and login times according to ITSD shift plan and Internal Regulations

• University Diploma (Optional)

• High school Diploma

• Language: De B2, En

• Ability to communicate, adequate tone, active listening

• Customer oriented

• Flexibility

• Persuasion

• Promote company’s image

• Positive attitude

• Autonomous

• Ability to remain calm during tense situations  Customer counseling