Renewals Account Manager

What You'll Do

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Responsible for post-sale success by facilitating routine customer meetings and offering support throughout the partnership.

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Cultivate strong, long-term relationships with clients to enhance retention and loyalty.

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Lead the renewal processes for a diverse portfolio of customers.

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Collaborate with Solutions Managers to address clients' technical requests and ensure they receive maximum value from our platform.

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Analyze client needs and identify opportunities for upselling and cross-selling additional features and services.

What We're Looking For

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2-4 years of experience in Account Management, Customer Success, Sales Development, or related customer-facing role.

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Experience working in a SaaS environment is beneficial.

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Exceptional presentation, verbal, and written communication skills.

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Strong organizational skills and the ability to thrive under pressure.

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Familiarity with Salesforce is a plus.

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Knowledge of the digital marketing and social media world is advantageous.

Job Benefits

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Competitive earnings: Base salary + commission

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Professional growth: Formal learning & development programme.

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Work-life balance: Flexible hybrid setup (3 days in-office, London).

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Perks & benefits: Private healthcare, company socials and wellness programs.

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Days off: Flexible vacation day policy + Quarterly Recharge Days

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Monthly Allowance: £75 per month expense account.

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Inspiration: Work with leading B2B brands and a team of top-notch professionals.