Account Manager
Who we are
iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely.
We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise , offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner.
By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind — delivering simplicity, transparency, and security.
Key figures
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350+ employees across 13 offices in 10 European countries
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30+ nationalities represented, average age: 32
- 10,000 corporate clients trust us
- €65M in revenue in 2024 , with a target of around €85M in 2025
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Profitable for nearly two years
- Ranked for 6 consecutive years in the Financial Times FT1000 , among the fastest-growing European companies
- An NPS of 87.5 — an exceptional score in our industry that reflects enthusiastic client feedback on the simplicity, speed, and quality of our service
About the job
Experience and relationship management add value to our customers' needs by ensuring their foreign transactions run smoothly. We need you for this. You will be an advisor, problem solver and confidant to our clients, providing them with insight and expertise on market developments and opportunities to sustain their business objectives and serving as a foreign exchange informant.
You are a negotiator and able to build and strengthen relationships at an executive level. You will think outside the box and use your analytical insights to further develop our sales strategy, techniques and tactics based on feedback from our customers and developments in the forex market. You are able to transfer your passion, initiative and motivation to our team and our customers.
What will you Do?
Your main mission will be as follows:
- You are responsible for your own client portfolio
- You will be available to answer detailed questions and assist them with transactions
- You maintain contact with inactive people in order to further convince them and reactivate them
- You are creative and innovative in the approach towards clients, both per mail campaigns and per phone
- You will further develop your communication skills through discussions with management level as well as colleagues in account management
It is your responsibility to ensure the growth of your portfolio by initiating and implementing proactive reactivation, cross-selling and up-selling strategies. Flexibility and creativity combined with a strategic and analytical mindset are required as there is no one right approach and all are tailored to the customer.