Customer Support Representative (Spanish)

David Kennedy Recruitment is working with a leading global provider of customer experience and business process outsourcing services that is seeking to onboard a Spanish-speaking Customer Support Representative to join their team in Portugal. The successful candidate will provide customer support for a leading global entertainment streaming platform, assisting users with account-related enquiries, billing issues, and technical troubleshooting while ensuring an excellent customer experience.

Position: Content Moderator

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES

- Provide professional and empathetic customer support across available communication channels

- Assist customers with account management, billing enquiries, and technical issues

- Troubleshoot common platform and streaming-related problems and provide effective solutions

- Deliver accurate information regarding products, services, and platform features

- Identify customer needs and resolve enquiries efficiently and professionally

- Maintain high levels of customer satisfaction while meeting quality and performance standards

- Demonstrate patience, empathy, and a customer-focused approach in every interaction

- Collaborate with internal teams to ensure consistent service delivery.

REQUIREMENTS

- Fluency in Castilian Spanish and a minimum B1 level of English

- Excellent communication and interpersonal skills

- Strong customer service orientation and problem-solving abilities

- Comfortable using computers, digital platforms, and online services

- Ability to troubleshoot basic technical issues and explain solutions clearly

- Strong attention to detail, adaptability, and willingness to learn

- Ability to work independently in a remote environment

- Flexibility to work rotational shifts, including weekends

- Previous experience in Customer Support, Technical Support, or a similar role is considered an advantage

- Must reside in or be willing to relocate to mainland Portugal.

OFFER

- Competitive salary package

- Christmas and holiday allowances

- Meal allowance

- Health insurance from day one of employment

- Six-week training programme

- Company-provided accommodation option for eligible candidates

- International working environment and professional development opportunities

- Guidance and tools to reach career potential

- And much more!