Order Management Manager

As the Order Management Manager at Stampli, you lead the Order Management function, covering the Order-to-Cash lifecycle. This will include the Closed Won process, entitlements management, portal set up, manual adjustments, and data management across many tools and systems. You will ensure only fully executed and completed transactions are recorded as Closed Won and that information is accurate, complete, and passed across various places so we can keep our customer entitlements accurate.

You will partner closely with Deal Desk, ensuring you are trained in each other’s tools, processes, and ways of working, providing resiliency for each other. You will partner closely with members of RevOps, Finance, AI Operations, and Business Applications to ensure we systematize a well run process, we can build automation and efficiency where possible, and that you can keep a consistent and well managed queue in place to organize your work. Our goals are to decrease work that can/should be automated, to solve problems upstream where possible, and to scale our output over time.

As the first full-time Order Management headcount at Stampli, you will take over work from various team members who are performing pieces of the job today. You will bring a different SLA, level of focus, level of precision, and experience to the work being done today. As a result, you will help us transform the current state process to something more industry standard and built for purpose. You will be able to see returns from your work very quickly, both in process improvements you are able to drive, and in returning capacity to the teams who were previously doing the work.