Advanced Services Engineer 2 (Cerner Patient Accounting)

Applies basic understanding of product features, tools, and configurations to provide guidance to customers. Completes assigned tasks to support optimizations (e.g. automation) of solutions and technical delivery. Provides proactive and reactive technical assistance in close cooperation with Support and Product Development teams. Assists customers with routine software updates, upgrades, configuration, and incident remediation and begins to educate customers on product features, upgrades, and best practices. Generates and maintains customer deliverables and documentation to help customers implement solutions with some supervision. Performs problem analysis with some guidance, providing documented technical solutions ready for customers to implement, test, and maintain. Begins to leverage customer insights to identify new service offerings and learns to deliver presentations and assists in consulting with clients on solutions with guidance.