KAM GrabFood, Associate

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

GrabFood Commercial is a team responsible for growing existing partners' business. We make critical decisions to serve the lives of merchant partners and provide the best offers for our consumers. If this excites you, you should join our team!

Get to Know the Role

GrabFood Commercial is a team responsible for growing existing partners' business. We make critical decisions to serve the lives of merchant partners and provide the best offers for our consumers.

We're looking for people who love being challenged and are excited by the idea of growing Merchant Organization. You will report to National KAM GrabFood, Manager, and will work fully on-site in Jakarta office.

The Critical Tasks You Will Perform

• Be the primary contact for merchants, engaging them to understand their needs, gather feedback, and provide solutions that build mutual business growth.

• Design and implement compelling co-marketing campaigns in partnership with merchants to deliver value to customers and enhance partner revenue streams.

• Use a data-driven approach to analyze partner performance, forecast Return on investment, and provide actionable insights on main metrics to increase basket size and customer loyalty.

• Be the internal advocate for merchant success, collaborating with Strategy, Growth, Marketing, and Operations teams to provide a seamless and the best partner experience.

• Deepen strategic partnerships by identifying and capitalizing on synergistic opportunities across the Grab ecosystem, including Grab Dine-Out, GrabAds, GrabExpress, and Grab For Business.

What Essential Skills You Will Need

• 3+ years of experience in a commercial role such as Business Development, Sales, or Account Management within the technology, startup, or financial services sectors.

• Experience managing a client or account portfolio to improved revenue targets.

• Expertise in managing the full sales cycle, including qualifying prospects, assessing product fit, and identifying growth opportunities.

• Experience using data analysis to inform strategy, guide decision-making, and build compelling business cases.

• Experience developing scalable processes to manage partner relationships, ensuring a high-quality experience from initial outreach to ongoing engagement.

• Proficiency in English.

• Direct experience with the on-demand delivery industry—especially food or grocery delivery.