ISV Digital Launch Partner Account Manager

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Job Category

Sales

Job Details

About Salesforce

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Department Description

The Salesforce Global Partnerships team establishes, grows, and executes transformational partnerships for Salesforce globally. Our partnerships drive revenue, increase customer success, deliver innovative product roadmap, elevate our brand, and differentiate our company. Our team creates new ways of operating as a business, solves critical and complex problems, and supports our most impactful corporate priorities. Our team values trust, grit, agility, and inclusivity.

We engage a portfolio of new and existing ISV partners — driving revenue and consumption through contract re-negotiation, driving adoption of new products that align to Salesforce's strategic initiatives and delivering partner success. This role sits on a new, first-of-its-kind team focused on automation, transformation, and scaled engagment — building the systems, workflows, and reporting infrastructure that will transform partner account management to scale efficiently.

Role Description

We are looking for a collaborative, analytical builder with a passion for problem-solving at scale to join our newly formed ISV Digital team within the ISV Partnerships organization. As an ISV Digital Launch Partner Account Manager, you will be responsible for defining the future of our Digital Launch territory management—overseeing a large portfolio of (~50) ISV partners through a modern, hybrid model that blends programmatic 1:many campaigns with targeted 1:1 strategic interventions.

This role sits at the intersection of new partner enablement, lifecycle marketing, and systems automation. You will design, build, and execute the multi-touch programs, sales plays, content, and workflows that keep partners engaged and producing, while leaning on Salesforce reporting and agentic AI tools to automate routine touches and surface high-value opportunities.

Key Responsibilities:

• Scale & Partner Engagement: Design, build, and maintain processes to streamline ISV Partner Launch Onboarding—executing 1:many campaigns across a large partner territory to drive partners through key operational and GTM best practices. Partner 1:1 engagement will be reserved for strategic initiatives across tech adoption, high-potential assessment, and unblocking roadblocks as needed.

• Portfolio Segmentation & Strategy: Segment & tier a large territory of partners by onboarding stage, potential, and partner type through salesforce reports, and other data tools for targeted campaign execution.

• Data Analysis & Partner Potential Scoring: Build and monitor KPI dashboards to surface high-intent signals for partners with potential to drive commercial impact, adopt new technology, overall engagement, and surface those who should be driven to a new pathway.

• Cross-Functional Collaboration: Partner with Business Development, PAMs, Technical, Support, Legal, and Operations teams to align strategy and drive launch onboarding and end-to-end process improvements.

• Performance Execution: Consistently achieve monthly, quarterly, and annual operational and partner success metrics established by the business.

• AI & Onboarding Innovation: Evaluate, trial, and integrate cutting-edge AI tools to transform the Partner Experience and scale partner onboarding across a large territory.

• Foundational Strategy: Help to stand up core processes and documentation for a newly established team function, with the adaptability to refine and expand scope as the role evolves.

Qualifications & Requirements:

• 5+ years of work experience in sales or partner account management, or partner success.

• Experience managing high-volume of accounts, and implementing scaled approaches.

• Experience building automation and workflows using agentic tools.

• Experience with Salesforce reporting, and proficiency segmenting and analyzing data within Excel/Google Sheets.

• Excitement to work on a new team — loves solving problems and is energized by ambiguity.

• Strong organizational skills, with the ability to manage multiple priorities in a fast-paced, collaborative team environment.

• Strong verbal and written communication skills, with willingness to develop basic process documentation and partner-facing collateral under guidance.

Preferred Qualifications

• Experience working on a scaled team, ideally within SaaS, AI, data, or cloud ecosystems.

• Experience creating enablement and/or email content for external audience.

• Community management experience.

• Experience using marketing automation tools.

• Passion for partner growth and ecosystem success.

• Familiarity with the Salesforce platform (APIs, workflows, automation, agents), or a strong willingness to learn this quickly.

• Experience with tools such as Claude, OpenAI, Tableau, Slack/Slackbot, Google Workspace, Workbench.

Why Join Us? The nature of work is changing. We're building a team of intelligent, trusted professionals who want to grow their careers while being change agents that help our partners succeed and have remarkable growth at scale. With 95% customer satisfaction and the world's leading CRM platform, Salesforce offers the tools and environment to excel.

Ready to Make an Impact? If you're a motivated, curious problem-solver ready to build something new and drive operational excellence, we'd love to hear from you.

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