ACES PMO Specialist- AMZL BR, Amazon Customer Excellence System (ACES), LATAM Last Mile ACES

Do you enjoy driving operational excellence, working with data, and improving how teams get work done? Are you organized, detail-oriented, and able to coordinate across multiple stakeholders in a fast-paced environment? If so, this opportunity may be for you.

As a PMO Specialist on the ACES team, you will drive key initiatives under the support and direction of senior management. You will coordinate and support continuous improvement activities, manage the progress of key projects, maintain KPI dashboards and data in partnership with internal and external stakeholders, and lead the standardization of Business Review documentation. During peak periods, you will act as a "Peak Captain," consolidating information and driving coordinated efforts across the organization.

Key job responsibilities Working under the support and direction of senior management, you will drive the following:

• Contribute to Continuous Improvement initiatives — coordinate and support Lean Kaizen events and Lean Six Sigma activities;
• Support progress management of key projects across the organization and publish regular reports, including tracking of deliverables, schedules, and action items;
• Manage KPI dashboards and data in collaboration with internal and external stakeholders to enable effective KPI management;
• Maintain and standardize documentation and KPI information related to the organization's Business Reviews;
• Act as "Peak Captain" during peak periods — consolidate organizational information and drive coordinated management of initiatives.

• Bachelor's degree
• Experience participating in daily Kaizen events to identify and implement process improvement change initiatives
• Experience working with Excel, reporting tools, and large-scale data mining tools, such as Power BI, Python, SQL, or Tableau
• Experience in Business English skills, both verbal and written
• Experience in project or program management
• Exposure to Lean Six Sigma / Continuous Improvement methodologies (Yellow / Green Belt a plus)

• Experience in program management, logistics, operations, supply chain, transportation, or a related field
• Experience writing business requirements documents, functional specifications, and use cases
• Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities
• Ability to work independently on assigned tasks while escalating appropriately

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