Operations Engineer

As an Operations Engineer, you will play a key role in ensuring the reliability, security, and continuous improvement of our production platform.

Working alongside our Cloud Engineers, DevOps Engineers, Security team, and external hosting provider, you will become a key contributor to the day-to-day operations of our on-prem production environment.

This role is ideal for someone with an initial experience in systems or infrastructure who wants to grow into a highly autonomous operations engineer. You'll receive coaching and progressively take ownership of increasingly complex operational responsibilities.

Your Responsibilities

Production Operations

- Monitor the health and availability of our production platform.

- Investigate infrastructure and platform alerts.

- Troubleshoot production issues and coordinate incident resolution.

- Perform operational health checks and routine maintenance activities.

- Maintain operational documentation and runbooks.

Hosting Provider Coordination

- Act as the day-to-day technical contact for our managed hosting provider.

- Coordinate incidents, maintenance windows and infrastructure changes.

- Follow up on operational requests until completion.

- Ensure operational procedures are properly executed.

Platform Reliability

- Participate in incident investigations and Root Cause Analyses (RCA).

- Implement corrective actions following incidents.

- Identify recurring issues and propose permanent improvements.

- Contribute to improving the reliability and resilience of the production platform.

Infrastructure Lifecycle

- Participate in operating system upgrades and migration projects.

- Coordinate infrastructure lifecycle activities with our hosting provider.

- Implement infrastructure hardening recommendations in collaboration with the Security team.

- Keep technical documentation and operational procedures up to date.

SQL Server Operations

- Assist in the operational management of our SQL Server environment.

- Investigate SQL Server logs and performance issues during incident resolution.

- Support database maintenance and operational activities.

- Contribute to troubleshooting database-related production incidents.

- Develop a solid understanding of SQL Server administration and high-availability concepts.

Automation & Continuous Improvement

- Develop PowerShell scripts and automation tools.

- Eliminate repetitive manual operational tasks.

- Improve operational processes and tooling.

- Contribute to standardizing operational procedures.

- Continuously look for opportunities to improve efficiency and reliability.

Security & Compliance

- Perform operational activities within our regulated production environment.

- Follow documented security and operational procedures.

- Support security remediation and hardening activities.

- Contribute to maintaining operational documentation.

- Gradually learn the operational processes supporting our PCI DSS environment.