Consulting Solution Architect - Cisco ThousandEyes

The Consulting Solution Architect - Cisco ThousandEyes is a nationally aligned technical pre-sales role within CDW’s National Specialized Presales organization. This role focuses on developing consulting-led observability, digital experience monitoring, Internet intelligence, and network visibility solutions for CDW customers utilizing Cisco ThousandEyes and related Cisco observability technologies.

The Consulting Solution Architect provides consultative guidance, supports Cisco ThousandEyes software and services opportunities, scopes assessment and advisory engagements, and develops strategic customer and partner relationships that drive business growth. The role partners closely with customers, sellers, services teams, architects, engineers, and Cisco to help organizations improve user experience, application visibility, network performance, operational resiliency, and hybrid workforce monitoring.

The Consulting Solution Architect serves as a trusted advisor while helping expand CDW’s observability, digital experience, and Cisco ThousandEyes consulting services practice nationally.

What you will do

Consulting and Customer Engagement

• Develop consulting-led engagements, including observability assessments, digital experience assessments, application visibility reviews, network performance evaluations, user experience monitoring engagements, and operational maturity assessments.

• Conduct customer workshops, discovery engagements, executive briefings, and strategy sessions focused on digital experience management and visibility.

• Assess existing monitoring tools, operational processes, network architectures, and user experience challenges to identify improvement opportunities.

• Develop strategic recommendations and roadmaps that improve visibility across campus, branch, cloud, Internet, SaaS, and hybrid workforce environments.

• Provide consultative guidance on observability strategy, monitoring operations, network assurance, and user experience optimization.

Solution and Services Development

• Design and position Cisco ThousandEyes solutions that address customer requirements for application monitoring, Internet intelligence, endpoint monitoring, cloud visibility, and network assurance.

• Develop service offerings, assessment methodologies, reference architectures, statements of work (SOWs), and reusable consulting deliverables.

• Translate business and technical requirements into solution recommendations, services opportunities, and implementation roadmaps.

• Support proof-of-value, demonstration, workshop, and discovery activities.

• Collaborate with delivery organizations to ensure successful transition from pre-sales to implementation.

Business Growth

• Partner with sales teams to identify, qualify, and advance Cisco ThousandEyes opportunities.

• Drive growth of Cisco ThousandEyes software, subscriptions, professional services, and consulting services revenue.

• Support account planning and national business development activities focused on observability and digital experience management.

• Develop reusable solution plays, customer messaging, competitive positioning guidance, and business value frameworks.

Practice Leadership

• Serve as a national subject matter expert for Cisco ThousandEyes, digital experience monitoring, and observability solutions.

• Maintain knowledge of Cisco ThousandEyes and related Cisco observability technologies and collaborate with adjacent networking, security, cloud, collaboration, AI, and infrastructure teams.

• Build and maintain strategic technical relationships with Cisco ThousandEyes, Cisco observability teams, and relevant partner organizations.

• Develop and deliver enablement content and coach Solution Architects, specialists, engineers, and sellers on positioning and best practices.

What we expect of you:

• Bachelor’s degree or equivalent experience and 7 years in a technical pre-sales, consulting, architecture, engineering, or post-sale delivery role; or 11 years of relevant experience. Final requirements are subject to HR validation against the approved Consulting Solution Architect profile.

• Experience in network monitoring, observability, digital experience management, application performance monitoring, or IT operations.

• Strong understanding of enterprise networking, cloud architectures, SaaS platforms, Internet connectivity, and user experience monitoring.

• Experience conducting customer discovery sessions, workshops, assessments, and consulting engagements.

• Strong presentation, communication, facilitation, and executive engagement skills.

• Ability to translate technical findings into business outcomes, strategic recommendations, and actionable solution roadmaps.

• Demonstrated ability to collaborate across sales, services, delivery, partner, and technical organizations.

• Motivated, self-starting, and able to independently perform high-quality work with minimal guidance across a national coverage model.

• Willingness to travel up to 25% or as needed.

• Cisco ThousandEyes certifications, accreditations, or relevant technical training, a plus.

• Cisco DevNet, CCNP Enterprise, CCIE Enterprise Infrastructure, or related Cisco certifications, a plus.

• Experience with Cisco ThousandEyes Endpoint Agents, Cloud Agents, Enterprise Agents, and Internet Intelligence capabilities, a plus.

• Experience with adjacent observability and application-performance platforms, including Splunk Observability or AppDynamics, a plus.

• Experience supporting cloud environments, including Microsoft Azure, Amazon Web Services, or Google Cloud, a plus.

• Experience with network operations, NOC environments, digital experience monitoring, application monitoring, or IT service management., a plus.

• Experience developing consulting assessments, advisory services, statements of work, and professional services offerings, a plus.

• Experience supporting large enterprise and strategic customer environments, a plus.

Pay range: $121.450 - $170,010 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: cdw.benefit-info.com ↗ Salary ranges may be subject to geographic differentials

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe me