Solution Architect

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Solution Architect – Core (Services and Sales)

Location: Mexico City (CDMX), Mexico

Level: Solution Architect

Function: Professional Services · GDC Strategic Technology Practice

Role Overview

The Solution Architect – Core (Services and Sales) is a client-facing leader who designs and guides end-to-end implementations and transformations on Salesforce Sales Cloud and Service Cloud. You will sit between business strategy (sales and customer service) and technical platform design. You will partner with the Technical Architect, Data Cloud Architect, and DevOps to make sure sales and service processes, data, and integrations land on a governed platform that is ready for Agentforce and AI-driven automation.

Primary Responsibilities

• Lead functional discovery workshops with client sales, service, operations, IT, and compliance teams

• Own the Sales Cloud and Service Cloud target architecture and solution blueprint, including the data model, visibility and security, and integration with Data Cloud and Agentforce

• Design Sales Cloud processes: lead and opportunity management, forecasting, CPQ and quotes, territories, and account teams

• Design Service Cloud processes: case management, omni-channel, Knowledge, entitlements and SLAs, Field Service, and Experience Cloud

• Define the implementation or migration approach: phase sequencing, data migration strategy, cutover plan, and go/no-go criteria

• Manage scope, functional design documents, UAT, and business sign-off at each phase gate

• Advise clients on best practices, adoption, governance, and platform evolution strategy

• Contribute to practice playbooks and accelerators, and support pre-sales and solutioning

Must-Have Requirements

• Salesforce Sales Cloud (leads, opportunities, forecasting, products and pricebooks, quotes, territories)

• Salesforce Service Cloud (cases, Omni-Channel, Knowledge, entitlements, Service Console, CTI/telephony)

• Salesforce data model, security, and visibility model

• Declarative automation (Flow, approvals) and working knowledge of Apex/LWC capabilities

• Integration awareness (REST/SOAP APIs, MuleSoft, middleware)

• Functional data migration strategy

• Executive-level documentation, workshop facilitation, and Agile delivery

Preferred Requirements

• CPQ / Revenue Cloud experience

• Field Service, Experience Cloud, and Digital Engagement

• Data Cloud and Agentforce (Service and Sales)

• Einstein / AI capabilities in Sales and Service

• Experience migrating from other CRMs (Dynamics, SAP, Oracle, Zendesk, ServiceNow)

• Industry knowledge (Financial Services, Retail, Telecom, Manufacturing)

Required Experience

• 8–14 years in CRM and Salesforce consulting

• 5+ years in Sales Cloud and/or Service Cloud, with at least 2 end-to-end implementations in a solution design or architecture role

• 3+ years in client-facing advisory roles on enterprise transformation programs

• Proven experience running discovery workshops with senior stakeholders

Certifications

• Required: Salesforce Administrator, Sales Cloud Consultant, Service Cloud Consultant

• Preferred: Application Architect, Data Cloud Consultant, AI Associate, Platform App Builder

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and   be your best , and our AI agents accelerate your impact so you can   do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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