Operations and Maintenance Technician – Azure Landing Zone & Azure Virtual Desktop

Why AIS?

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When you join AIS, you’re joining a mission-driven team that’s passionate about making a difference. You’ll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success.

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Employee Ownership : Your contributions directly impact the company’s success, and you share in its achievements.

- Continuous Learning : Access to resources, training, and mentorship to support your professional growth.

- Inclusive Culture : A workplace where diversity is celebrated, and everyone’s voice is valued.

- Mission-Driven Work : Engage in projects that make a meaningful difference for our clients and communities.

What are we looking for?

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At AIS, we're looking for more than just skills - we're looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles.

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Working@AIS

At AIS, we are dedicated to providing our employees with diverse opportunities to grow their careers while supporting a variety of impactful projects. For this position, we are seeking a talented individual to join AIS as a Senior Infrastructure Engineer.

- Core Knowledge & Skills: Designs complex network and hybrid‑cloud solutions; implements security controls, DR/BCP, and automated IaC with deployment pipelines; performs advanced performance tuning.

- Work & Complexity: Solves complex issues, designs and delivers new infrastructure solutions, performs capacity planning, and leads advanced automation initiatives.

- Quality & Independence: Drives root‑cause analysis, enforces best practices and QA on changes, optimizes for reliability and user experience; operates with high autonomy.

- Teamwork & Communication: Leads cross‑functional efforts, mentors juniors, facilitates knowledge transfer, and aligns stakeholders with technical plans.

- Consulting & Engagement: Provides strategic input on infrastructure initiatives, recommends advanced technologies, and manages vendor relationships.

As your initial project assignment, you will support the unique needs of our client as a Operations and Maintenance Technician – Azure Landing Zone & Azure Virtual Desktop.

Position Summary

The Operations and Maintenance Technician   is responsible for   supporting the day-to-day health, stability, and operational performance of Azure Landing Zone infrastructure and Azure Virtual Desktop (AVD) environments. This role provides hands-on administration, monitoring, troubleshooting, maintenance, and operational support across core Azure services, platform governance constructs, and virtual desktop infrastructure. The ideal candidate has practical experience supporting Azure-based enterprise environments, understands cloud operational disciplines, and can work effectively within established governance, security, and change management processes.

Key Responsibilities

Azure Landing Zone Operations Support

- Support the ongoing operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, role-based access controls, and networking constructs.

- Monitor platform health, configuration compliance, and resource performance across Azure environments.

- Assist   with administration of core Azure infrastructure services such as virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks.

- Perform routine operational tasks including validation checks, configuration updates, patch coordination, log review, and   issue   remediation.

- Support enforcement of governance and security controls through Azure Policy, tagging standards, and operational guardrails.

- Assist   in incident response, root cause analysis, and problem resolution for Azure platform-related issues.

- Maintain operational documentation, runbooks, asset inventories, and support procedures for Azure infrastructure services.

Azure Virtual Desktop Support

- Provide day-to-day support for Azure Virtual Desktop host pools, session hosts, application groups, workspaces,   FSLogix   profiles, and user access configurations.

- Monitor AVD service health, user session performance, host availability, and capacity   utilization .

- Troubleshoot user connectivity issues, session reliability problems, login delays, profile container issues, and application delivery concerns.

- Assist   with session host provisioning, image updates, scaling support, and maintenance activities.

- Support integration and operational coordination with identity, networking, storage, and endpoint management teams as   required   for AVD service delivery.

- Help   maintain   secure and stable end-user virtual desktop environments   in accordance with   organizational standards.

- Participate in testing and validation of AVD changes, updates, and operational improvements prior to production implementation.

Incident, Change, and Service Operations

- Respond to incidents, service requests, and operational alerts within defined service levels.

- Participate in troubleshooting bridge calls and support escalations involving Azure infrastructure and AVD services.

- Execute approved changes   in accordance with   change management procedures and maintenance windows.

- Identify   recurring issues and contribute to problem management and continuous service improvement efforts.

- Coordinate with engineering, architecture, security, and service desk teams to resolve cross-functional issues.

- Provide after-action documentation and operational reporting as needed.

Required Qualifications

- 3–6 years of IT infrastructure, cloud operations, or end-user computing support experience.

- Microsoft Certified: Azure Administrator Associate

and Microsoft Certified: Azure Virtual Desktop Specialty.

- Hands-on experience supporting Microsoft Azure infrastructure in an operational environment.

- Experience supporting Azure Virtual Desktop or other enterprise virtual desktop technologies.

- Familiarity with Azure core services such as virtual machines, networking, storage, monitoring, identity integration, and backup/recovery.

- Working knowledge of Azure governance concepts including subscriptions, RBAC, policies, and resource organization.

- Experience with monitoring and troubleshooting tools such as Azure Monitor, Log Analytics, and service health dashboards.

- Understanding   of incident ,   problem , and   change   management practices in an enterprise IT environment.

- Ability to follow operational runbooks and standard operating procedures while exercising sound technical judgment.

- Strong troubleshooting, documentation, and communication skills .

- US Citizenship required.

Preferred Qualifications

- Experience supporting enterprise Azure Landing Zone implementations.

- Experience with   FSLogix , Microsoft Entra ID, hybrid identity, and profile/container troubleshooting.

- Familiarity with Intune, endpoint configuration, and identity/access dependencies related to AVD.

- Exposure to   infrastructure-as-code or automation tools such as PowerShell, ARM, Bicep, or Terraform.

- Experience   operating   in regulated or   security -sensitive environments.

- Microsoft certifications such as Azure Administrator Associate or related cloud/virtualization certifications.

Technical Skills

- Microsoft Azure administration

- Azure Virtual Desktop operations

- Azure networking fundamentals

- Azure Monitor and Log Analytics

- RBAC and Azure Policy

- Virtual machines and storage services

- FSLogix   profile management

- PowerShell scripting for operational tasks

- Incident and change management platforms

- Technical documentation and runbook maintenance

Soft Skills

- Strong analytical and troubleshooting ability

- Ability to manage mult