Senior Dynamics365 Support Engineer - F&SCM

Telefónica Tech  (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications , Workplace Services and Cyber Security & Networking.

Values:  Open, Trusted and Bold

Trusted Partners:

• Microsoft:  Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner

• HPE:  Platinum Partner – FY23 UK&I Solution Provider of the Year

• Palo Alto & Crowdstrike:  part of our NextDefense Cyber Security Portfolio

• Fortinet:  Elite VIP Program – one of only 2 in the UK

• AWS:  Advanced Solution & Managed Service Provider Program

Role: As a Senior Support Engineer, you'll be part of our AI and Business Solutions division leveraging your experience supporting Dynamics F&SCM to ensure delivery of high-quality support and solutions to our

D365 F&SCM customers.

Responsibilities:

• As a Dynamics F&SCM Engineer, specialising in Supply Chain and Advanced Warehousing, within our Managed Services function.

• Provide end-to-end support for Dynamics 365 F&SCM issues raised by customers, ensuring timely resolution and high customer satisfaction.

• Analyse, troubleshoot, and resolve application issues by collaborating with internal teams, technical specialists, and Microsoft support where required.

• Recommend and implement effective solutions aligned with customer business requirements and industry best practices.

• Act as a subject matter expert by providing guidance and knowledge sharing on D365 F&SCM functionality and support processes.

• Partner with customers and cross-functional teams to understand business processes and identify opportunities for system enhancements and continuous improvement.

• Support Microsoft release and update activities, ensuring seamless deployments with minimal business disruption.

• Maintain a customer-centric approach and deliver services in accordance with agreed SLAs and quality standards.

• Contribute to service readiness activities and provide support during go-live and postimplementation phases.

• Proactively identify opportunities to optimize and extend customers' D365 F&SCM solutions to maximize business value.

• Work closely with Technical Leads, Functional Consultants, Architects, and Service Delivery Managers to ensure successful service delivery and issue resolution.

• Perform root cause analysis for recurring incidents and recommend preventive measures to improve system stability and performance.

• Ensure accurate documentation of incidents, solutions, and support activities while adhering to established processes and governance standards.

Desired Skills and Experience:

We're seeking a passionate team player having 5+ Years of Exp with the following qualifications:

• Proven experience providing support for Dynamics F&SCM implementations;

• Solid D365 F&SCM Support experience across various modules with specialist knowledge in at both Manufacturing and Warehousing.

• Experience delivering continual enhancement of Dynamics F&SCM implementations and working to the Microsoft update/release cadence.

• An excellent troubleshooter and problem solver

• Experience of working at a Microsoft partner