IT Delivery Lead (949)

ABC Supply is North America’s largest wholesale distributor of exterior and interior building products.

ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Exceptional Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.

Role Summary

The Delivery Lead partners with Product Portfolio Managers, Product Managers, Portfolio Business Analysts, Project Managers, and delivery teams to provide portfolio-level delivery visibility, reporting, governance support, risk management, and operational oversight. The role serves as the steward of portfolio delivery data, health reporting, initiative tracking, and delivery analytics. Delivery Leads enable informed portfolio decisions by producing actionable insights, maintaining accurate portfolio dashboards, identifying risks and dependencies, and supporting consistent work management practices across the portfolio. Delivery Leads may also coordinate low-to-medium complexity initiatives that do not require dedicated project management resources.

Position Focus

Portfolio operations and analytics

Maintain portfolio visibility, data quality, recurring reporting, and actionable insights.

Delivery health and risk visibility

Identify risks, blockers, dependencies, and delivery trends that require attention or escalation.

Governance support

Support intake, checkpoint, planning, and portfolio review activities with accurate delivery information, as needed.

Lightweight initiative coordination

Coordinate low-to-medium complexity initiatives that do not require a dedicated enterprise project manager.

Not a team-level Agile facilitation role

This role is not responsible for team-level Agile coaching or Scrum Master duties.

Key Responsibilities

1. Portfolio Data Stewardship

• Serve as the operational steward for portfolio delivery data quality and reporting integrity.

• Monitor work hierarchy integrity across Features, Epics, Stories, Tasks, and related Jira structures, flagging any lineage issues for resolution.

• Identify and coordinate cleanup of portfolio data issues such as missing parent relationships, incorrect statuses, missing assignees, blocked child work, or closed parent items with open child work.

• Drive adoption of consistent portfolio reporting standards and work management practices.

• Develop, maintain, and publish recurring portfolio health reports and dashboards, including the six-week portfolio dashboard cadence.

• Prepare portfolio-level summaries for Product Portfolio Managers, Delivery leadership, and other stakeholders.

• Analyze delivery data to identify emerging issues, reporting gaps, bottlenecks, and areas requiring leadership attention.

• Translate dashboard findings into clear insights and recommended follow-up actions.

2. Risk, Dependency, and Blocker Visibility

• Identify, document, and monitor risks, blockers, and dependencies across initiatives within the assigned portfolio.

• Provide visibility into initiative status, checkpoints, blockers, risks, dependencies, and delivery trends.

• Develop, maintain, and publish portfolio blockers and dependencies bi-weekly report.

• Surface delivery risks that may impact commitments, sequencing, scope, or stakeholder expectations.

• Coordinate with Product Portfolio Managers, Product Managers, Project Managers, Portfolio Business Analysts, value stream and support teams to support timely issue resolution.

• Escalate risks or blockers that require portfolio, leadership, or cross-functional decision-making.

• Maintain visibility into cross-team and cross-portfolio dependencies that may affect delivery outcomes.

3. Portfolio Governance and Planning Support

• Support Lean Delivery Governance activities by preparing delivery health information, status inputs, and documented follow-up actions for checkpoints and portfolio reviews.

• Lead dependency review forums to identify cross-team impacts, confirm accountable owners, and support timely follow-up on dependency-related actions.

• Support intake, prioritization, planning, and portfolio review routines through reporting, analysis, and delivery insights.

• Track and report on decisions, action items, and delivery commitments requiring portfolio-level follow-up, ensuring accountable owners are identified and progress is visible.

• Coordinate assigned low-to-medium complexity initiatives by aligning planning activities, stakeholder communications, risks, issues, readiness checkpoints, and impacted teams.

4. Stakeholder Partnership

Product Portfolio Managers

Provide portfolio reporting, delivery analytics, initiative tracking, health indicators, and risk/dependency visibility to support portfolio decisions.

Product Managers

Provide delivery status visibility, dependency information, risk reporting, and initiative progress updates.

Project Managers

Provide portfolio-level delivery insights, cross-team coordination information, dependency visibility, and impact analysis for enterprise initiatives.

Portfolio Business Analysts, Value-Stream and Support Teams

Support consistent work management practices, Jira hygiene, status accuracy, and portfolio reporting expectations.

Core Deliverables

Deliverable

Purpos

Portfolio health dashboard

Recurring six-week view of portfolio delivery health, blockers, data quality exceptions, and status trends.

Portfolio data quality review

Identification and follow-up on missing assignees, invalid statuses, hierarchy gaps, blocked work, and reporting anomalies.

Risk and dependency summary

Clear view of delivery risks, cross-team dependencies, blockers, and escalation needs culminating in a bi-weekly report and readout.

Initiative status reporting

Accurate updates for active initiatives and assigned coordination efforts.

Governance inputs and follow-up

Delivery health information, checkpoint preparation, action tracking, and decision follow-through.

Required Qualifications

• Bachelor’s degree or equivalent experience in technology delivery, portfolio operations, project management, business analysis, or related discipline.

• Experience working in Agile IT delivery, portfolio/project management, product delivery, or delivery operations.

• Strong analytical skills with the ability to interpret delivery data, identify patterns, and produce actionable insights.

• Experience with Jira or similar work management tools, including dashboards, issue hierarchy, statuses, assignments, and reporting structures.

• Ability to manage risks, dependencies, blockers, action items, and stakeholder communications.

• Ability to work across Product, Delivery, Technical, and Support teams.

• Strong written and verbal communication skills, including the ability to create clear portfolio summaries and leadership-ready updates.

Preferred Qualifications

• Experience supporting product portfolio management or product operating models.

• Experience creating dashboards or operational reports using Jira, Power BI, Tableau, Excel, or similar tools.

• Experience supporting governance routines, intake processes, delivery checkpoints, or portfolio reviews.

• Experience coordinating low-to-high complexity technology initiatives.

• Familiarity with delivery metrics, portfolio health indicators, and data quality practices.

Critical Competencies: Competency

What It Looks Like

Portfolio analysis

Uses delivery data to identify trends, risks, gaps, and practical follow-up actions.

Operational discipline

Maintains accurate, timely, and consistent portfolio information and reporting routines.

Stakeholder coordinatio n

Works effectively across Product, Delivery, Technical, and Support te