Customer Service Associate

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here:  playtechpeople.com ↗

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Playtech Managed Services’ Customer Service  is on the lookout for an open-minded  Customer Service Associate  fluent   in  English , with top-notch communication skills.

Your influential mission. You will...

• Provide exceptional customer support and care to our clients.

• Address queries from existing customers via chat, email, and phone calls (e.g., log-in issues, payments, withdrawals, bonuses, responsible gambling, and general terms and conditions).

• Employ a professional and friendly approach in assisting with queries.

• Be empowered to resolve any customer issue.

• Adhere to our company's procedures and uphold our high standards.

• Achieve predetermined personal and team targets.

• Keep your job knowledge current.

Components for success. You...

• Are fluent in English, with a preference for British and Irish accents.

• Personal interest in Sports.

• Have experience in online customer support.

• Possess strong computer literacy.

• Excel in communication and multitasking skills.

• Describe yourself as a team player who is open to sharing knowledge and supporting colleagues.

• Are motivated to achieve preset goals and targets.

• Have the flexibility to work shifts to accommodate both your personal and professional commitments.

You'll get extra points for...

• Having experience in customer support or client-facing roles.