Manager, Meeting & Travel Services

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

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Manager, Meeting & Travel Services

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Overview

Mastercard's Corporate Meeting Services team delivers strategic, high-impact meetings and events that support business priorities, strengthen relationships, and create meaningful experiences for internal and external audiences.

The Manager, Meeting Planning plays a key role in delivering Mastercard's meeting and event strategy, serving as a trusted advisor to business stakeholders and leading a diverse portfolio of complex, high-profile meetings and events. This position is responsible for translating business objectives into impactful meeting strategies, influencing program design and investment decisions, and overseeing the successful delivery of both large-scale events and a high volume of concurrent programs.

Operating with a high degree of autonomy, the Manager brings strategic thinking, strong business acumen, and event management expertise to navigate complex requirements, balance competing priorities, optimize resources, and deliver measurable business value. The role also contributes to the ongoing evolution of Corporate Meeting Services through innovation, technology adoption, and continuous improvement.

Role

Serve as a trusted advisor and strategic partner to business owners and senior leadership, understanding business priorities and translating objectives into effective meeting strategies, program designs, and attendee experiences.

Independently lead the strategy, planning, and execution of a high-volume portfolio of internal and external meetings and events, including large-scale conferences, executive leadership meetings, incentive programs, and other complex, high-profile experiences.

Manage multiple programs simultaneously, balancing competing priorities, demanding timelines, stakeholder expectations, and varying levels of complexity while maintaining exceptional quality and service.

Provide strategic guidance and recommendations on meeting format, destination and venue selection, attendee engagement, program design, and overall event approach to ensure alignment with business objectives and organizational priorities.

Own the end-to-end management of assigned programs, including project plans, timelines, budgets, risk mitigation, stakeholder communications, onsite execution, and post-event evaluation.

Demonstrate strong financial and commercial acumen through budget development, financial oversight, supplier negotiations, cost optimization, and recommendations that maximize the value of meeting and event investments.

Lead cross-functional collaboration with internal stakeholders and external partners, including sourcing, production, registration, travel, technology, and other specialized services, ensuring accountability and alignment throughout the planning process.

Build and maintain strong relationships with business stakeholders, providing proactive consultation, managing expectations, and influencing decisions to deliver successful business outcomes.

Anticipate challenges, assess risks, and develop solutions while demonstrating sound judgment and the ability to make informed decisions in a fast-paced, dynamic environment.

Evaluate program effectiveness through stakeholder feedback, financial performance, attendee experience, and other relevant measures to identify opportunities for improvement and demonstrate business impact.

Provide guidance and share best practices with fellow meeting planners, contributing to knowledge sharing, collaboration, and a high-performing team environment.

Leverage meeting technology, data, and AI-enabled tools to streamline workflows, enhance productivity, improve decision-making, and support more efficient and effective event delivery.

Contribute to broader Corporate Meeting Services initiatives focused on process optimization, supplier strategy, innovation, technology adoption, and operational efficiencies.

Ensure all meetings and events are delivered in accordance with Mastercard policies, governance requirements, and established meeting management standards.

All About You

Extensive experience in corporate meeting and event management, with a proven ability to independently lead large-scale, complex, high-visibility programs from strategy through execution.

Demonstrated success managing a high volume of concurrent meetings and events, with the ability to prioritize effectively, manage competing deadlines, and consistently deliver exceptional results.

Strong strategic thinking and business acumen, with the ability to understand organizational priorities, challenge assumptions, and translate business objectives into effective meeting strategies.

Proven ability to build trusted relationships with senior leaders and business stakeholders, influence decisions, and provide thoughtful recommendations that drive business value.

Exceptional project and portfolio management skills, with the ability to oversee multiple complex programs, budgets, timelines, and stakeholders simultaneously.

Strong financial and commercial acumen, including budget development and management, supplier negotiations, contract management, cost optimization, and investment recommendations.

Experience leading cross-functional teams and external partners in a matrixed organization, driving collaboration, accountability, and successful program outcomes.

Ability to operate independently, exercise sound judgment, anticipate risks, and develop solutions in a fast-paced environment with changing business needs.

Excellent communication, presentation, negotiation, and relationship management skills, with the confidence to engage and influence stakeholders at all levels of the organization.

Ability to balance strategic thinking with hands-on execution, demonstrating strong attention to detail, operational excellence, and a commitment to delivering exceptional attendee experiences.

Working knowledge of meeting and event management platforms, such as Cvent, and familiarity with project management tools used to support planning, registration, reporting, and operational efficiency.

Familiarity with AI-powered tools, such as Microsoft Copilot, and an interest in leveraging emerging technologies to streamline workflows, improve productivity, support data-driven decision-making, and enhance the meeting planning process.

Demonstrated commitment to continuous improvement, with the ability to identify opportunities for process optimization, automation, innovation, and more effective ways of working.

Collaborative leadership approach, with a willingness to share expertise, mentor colleagues, and contribute to the development of a high-performing team.

Ability to travel domestically and internationally as required to support meetings and events. ##

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. ##