Customer Service Representative

Make a real impact by supporting customers who help keep our hospitals, hotels, aged care facilities and food businesses safe.

Ecolab is a global leader in water, hygiene and infection prevention solutions. We partner with organisations that keep communities healthy, clean and operating with confidence. Join our high-performing Customer Service team and help deliver exceptional support to our customers across Australia and New Zealand.

About the Role

We are seeking a Customer Service Specialist with strong phone-based service experience and a passion for helping customers. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving and can confidently support customers with order queries, product information and service requests.

What You’ll Do

In this role, you will:

• Provide friendly, efficient and professional phone-based customer service to Ecolab customers

• Process manual orders with accuracy and attention to detail

• Track and follow up customer deliveries, ensuring orders arrive on time

• Liaise with internal teams (logistics, sales, service) to resolve customer queries

• Maintain accurate customer records and uphold Ecolab’s service standards

• Support general administration and workflow improvements as needed

What You Bring

To thrive in this role, you will have:

• Previous experience in a phone-based customer service environment (essential)

• Strong communication skills with the ability to build rapport quickly

• High attention to detail and confidence in processing orders or data

• Ability to prioritise tasks and work efficiently in a fast-paced setting

• A positive, customer-first attitude and willingness to go the extra mile

• Experience in order management or logistics is highly regarded (but not essential)

Why Join Ecolab

• Be part of a global leader in sustainability, hygiene, and public health

• Work with a supportive, collaborative team who genuinely care about customers

• Hybrid work options available after onboarding

• Opportunity for contract extension or future permanent opportunities

• Work for a purpose-driven organisation making a real community impact

Apply Today

If you’re passionate about customer service and want to be part of a company that makes a difference every day, we’d love to hear from you.

Apply now and start your journey with Ecolab.