Team Lead, Existing Seller Management

Amazon is seeking a dynamic and motivated Team Lead (Level 5) to join the Brazil team as part of the Existing Seller Management (ESM) business. The ESM TL will be responsible for managing a team that builds and defines a 1:1 fulfillment and account-management strategy for sellers on Amazon.com.br. Their team will be the primary point of contact for these companies throughout the entire sales and account-growth process.

The ESM TL will be in charge of designing and executing scalable methodologies to reach broad groups of sellers and help them improve their account management across FBA, Seller Flex, and Easy Ship. Specifically, this individual will be responsible for identifying and building relationships with key decision-makers within the senior management and executive teams of prospective accounts, as well as with internal stakeholders and cross-functional teams, to create and present compelling Amazon solutions that meet and exceed customer requirements.

The successful candidate will lead a team of account managers, set the strategic direction for their module, drive seller growth through data-informed decisions, and operate with a high degree of autonomy and ownership in an ambiguous, fast-paced environment.

Key job responsibilities Own the team's strategy, keeping it aligned with what's best for sellers, for the business, and with 3P's broader goals. Set and cascade team goals, defining targets for the account managers and tracking performance against them. Work closely with account managers day-to-day to unblock sellers and remove obstacles that get in the way of hitting targets. Build processes, mechanisms, and clear paths that help account managers do their work and scale the team's results. Partner with BI to identify and resolve reporting inconsistencies, ensuring the team operates on accurate, reliable data. Prioritize and manage the team's seller pipeline, redistributing effort where it drives the most impact. Partner with fulfillment program stakeholders (FBA, Seller Flex, Easy Ship) to align priorities and resolve cross-team dependencies. Act as the escalation point for complex issues, driving them to resolution with internal teams. Drive innovation to improve customer experience, scale the business non-linearly, and strengthen seller relationships. Work cross-functionally with operational teams, program teams, and category leaders to establish and optimize the right processes. Lead, coach, and develop the team of account managers, driving performance through data-informed decisions.

• Experience managing teams
• Experience analyzing data and best practices to assess performance drivers
• Experience in sales
• Speak, write, and read fluently in English

• Using SQL to extract and manipulate data experience
• B2B industry service delivery experience

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